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App not Working


  • Active Contributor
  • 16 replies

I cant’t seem to get into the mobile app, it is saying “Authentication failed”  and “Try again”, but nothing happens. ……. HELP

Best answer by Matthew T

Hey @KazOG,

Are you still experiencing issues? I assume you’re trying to access from the UK and not using a VPN?

Thanks.

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10 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • August 5, 2024

Hey @KazOG,

Are you still experiencing issues? I assume you’re trying to access from the UK and not using a VPN?

Thanks.


  • Author
  • Active Contributor
  • 16 replies
  • August 6, 2024

Hi Mathew T

Thanks for your reply to my problem. In response I turned off VPN but also uninstalled and reinstalled the APP and it now appears to be working OK.

Cheers 🍻

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • August 12, 2024

We’re glad to hear @KazOG! :)

 

Have a great day!

 

Thanks,

Tyler


Cannot access my app , says authentication failed i


  • Author
  • Active Contributor
  • 16 replies
  • September 7, 2024

 

  • Hi Frustratedbyidgirl

  • I had the same problem recently, so I made sure I didn’t have a VPN running, and also deleted and reinstalled the iD App and it has worked ok since.

  • Give it a try

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 9, 2024

Thanks for the suggestion @KazOG - @Frustratedbyidgirl did this help?


  • New
 Contributor
  • 2 replies
  • September 25, 2024

I'm having this problem too, the message says oops ...something went wrong please try again. I've uninstalled and tried again. No VPN running. Really frustrating 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 25, 2024

@ER0201 could you please share a screenshot of where you get the ‘Oops’ message. Thanks.


  • New
 Contributor
  • 2 replies
  • September 25, 2024

I've tried resetting my password and have verified the email account. When I log in it takes me straight back to this screen 

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 26, 2024

@ER0201 - I’ve unlinked your number from your App, giving you a clean slate to re-register. Please wait a couple of hours from this message, then Uninstall and Reinstall the iD Mobile app and try to re-register. Thanks.