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Can't activate eSim

  • 10 September 2024
  • 2 replies
  • 175 views

Hello, 

I recently bought an eSim through a well known eSim company to use whilst I'm abroad. I have an Android phone which supports eSims. When I go to add the eSim through Sim manager, I click on "add eSim" and all that appears is the 4 Samsung "thinking" dots. It does not let me add an eSim. I think it's a problem with my iD mobile sim as recently I switched my physical iD mobile sim with a different physical sim local to the country I was in. When I did this, I could use the "add eSim" function on my phone. I would like to be able to add an eSim with my iD mobile sim in my phone so I can switch between my iD mobile sim and an eSim. Any help would be much appreciated.

Thank you. 

Best answer by andewhite

What do Samsung support say about this, @AntheaB

The non-iD Mobile eSIM vendor should also be able to help. 

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andewhite
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  • September 10, 2024

What do Samsung support say about this, @AntheaB

The non-iD Mobile eSIM vendor should also be able to help. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 11, 2024

Hi @AntheaB 

 

Sorry to hear this, we wouldn’t stop any eSIM being used in your device, our SIM card wouldn’t block it, we’d recommend contacting Samsung directly or the eSIM provider.

 

Tom