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cant send text mesaages

  • 30 September 2024
  • 7 replies
  • 71 views

I join ID mobile a few months ago. I can’t sent text messages. I have taken out the sim and reset the phone a number of times. It works for a bit then stops working. I have also checked my number is correct in phone and message settings 

7 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2009 replies
  • October 3, 2024

Hi there @Km-cotter, we’re sorry to hear that.

 

Is the issue sending a text to everyone, or certain phone numbers?

 

Do calls and data work okay?

 

What phone do you have?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 3 replies
  • October 3, 2024

Yes it’s texts to everyone. I also have issues with calls and have to keep switching between primary and mobile data. 
I have a iPhone 15

Thanks

Kelly


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 8, 2024

@Km-cotter -

Do you have Multiple SIMs / eSIMs in your iPhone 15?

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • October 8, 2024

I have a SIM card and an eSIM 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 9, 2024

Ah okay, are both SIMs in use? So you have two Mobile Numbers? If you just use one is your ID SIM an eSIM or a physical SIM card? Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • October 19, 2024

It’s a sim card


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 21, 2024

In that case @Km-cotter -

Delete the eSIM from your iPhone. https://support.apple.com/en-lamr/102421

Thanks.