I am trying to switch from EE to ID mobile and keep my number. I entered the PAC code, transaction number and ID mobile number that was provided when I signed up to the contract, but it says there is a problem with the details I entered. Please can you help?
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Hi
Welcome to the Community!
Please can you confirm that the transaction number you are entering starts with a 4?
If so and you are still having issues, please get back to us and we will PM you.
Kash
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