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Incorrect phone number on SIM manager and iD aplicación

  • 21 June 2024
  • 6 replies
  • 114 views

I joined iD 24 hours ago and i ported over my original phone number from Sky to iD it's apparently complete as I can call and send SMS and receive also.The problem is that the temporary number is still showing up in the SIM manager on my Samsung Galaxy S23 Ultra. I'm using an eSIM rather than a physical SIM. Also on my iD app is also showing the temporary number! I changed the number on Messages settings as instructed by the Live chat agent, and even though it is  showing as my own correct phone number - in the SIM manager and 'About phone' is still showing as a temporary number.

How am I going to fix this problem  ? 

Have you tried a NETWORK RESET on the handset with your iD SIM, @DeepMyst? 

No, although I have read about doing this. Will my esim remain intact if I perform a network reset - I hope I won't lose my eSIM and signal ?

NETWORK RESET doesn’t interfere with the eSIM in the device, @DeepMyst. 

Hi @DeepMyst,

Welcome to the Community!

Just checking if you require further assistance with your query?

Please feel free to get back to us if you require further assistance.

 

Kash

Hi @DeepMyst,

Welcome to the Community!

Just checking if you require further assistance with your query?

Please feel free to get back to us if you require further assistance.

 

Kash

It's all fine and good already thank you for asking.

Great  @DeepMyst glad to hear.

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