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PAC code not submitting


Ellen Blair
Community Member

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

Best answer by Lauren

Hi @Ellen Blair, welcome to the community. We’ll be able to take a closer look at this for you and if needed, process the transfer on our end.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

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18 replies

Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • March 23, 2024

Hi @Ellen Blair, welcome to the community. We’ll be able to take a closer look at this for you and if needed, process the transfer on our end.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren


  • New
 Contributor
  • 1 reply
  • March 27, 2024

Please can someone please contact me and fix this issue as my old contact ends in 24hrs and I don't want to lose my old number as I've had this for years need it for friends and family and work


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • March 30, 2024

Hi @Simon Woodley,

Welcome to the Community!

Can you please advise if the the transaction number you are using starts with a 4?

If so and you are still having issues we will PM you to get it sorted.

 

Kash


  • New
 Contributor
  • 1 reply
  • April 12, 2024

I’m having the same issue


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • April 15, 2024

Hi @joeabraham,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


Michael Nesbitt
Active Contributor

Same issue any help please my transfer no starts 441

 


Michael Nesbitt
Active Contributor
Michael Nesbitt wrote:

Same issue any help please my transfer no starts 441

 

17 hours and no response, did anyone get an answer that worked


Michael Nesbitt
Active Contributor

After a lot of trying I got an e mail from ID which opened on my new phone there was a link to PAC switching which worked so I assume ithe system just does not like computors . Hope this helps someone.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • June 11, 2024

Hi @Michael Nesbitt,

Welcome to the Community!

Glad to hear that it is resolved.

If you require further assistance in the future, please get back to us via the Community.

 

Kash


freshstrawb
New
 Contributor
  • New
 Contributor
  • 1 reply
  • June 14, 2024

Unable to process Pac code on your website and it is in date


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • July 2, 2024

Hey there @freshstrawb, welcome to Community!

 

Please ensure you’re using a transaction code beginning with 4. If still not working, we can process it for you via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

 


Luke Berwick
New
 Contributor
  • New
 Contributor
  • 1 reply
  • July 7, 2024

Hi,

I have tried to submit my PAC code from Vodafone but it’s come up with an error. Please someone contact me to get this resolved.

Thanks


  • New
 Contributor
  • 3 replies
  • July 7, 2024

I am also having trouble submitting my PAC code to switch from O2 to id. 

I keep getting an error message saying to check the details I've entered.

These are correct.

My transaction number starts 441.

Please can someone advise how to resolve this?

Thanks.


  • New
 Contributor
  • 3 replies
  • July 7, 2024
risca_boy wrote:

I am also having trouble submitting my PAC code to switch from O2 to id. 

I keep getting an error message saying to check the details I've entered.

These are correct.

My transaction number starts 441.

Please can someone advise how to resolve this?

Thanks.

I have contacted id on live chat and they have confirmed that even though the form said there were errors, the transfer will be completed on Tuesday. 


  • New
 Contributor
  • 1 reply
  • July 8, 2024

My pac is not submitting, All the information is correct.


  • Active Contributor
  • 7 replies
  • July 16, 2024

I have entered all information correct to process my pac code.  It says information incorrect which isn't the case . I can't speak to anyone.  


  • New
 Contributor
  • 1 reply
  • July 29, 2024

I'm having the same problem. It just won't accept the details for the PAC code. Can somebody help me with this please 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • August 6, 2024

Hi @Luke Berwick, @risca_boy, @Mikey mike, @Ando1967 & @Paton945 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom