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trying to switch to id using a pac code but it says something went wrong everytime and live chat doesnt help. was just wondering if someone could help me


  • Community Member

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?

Best answer by andewhite

Perhaps submit your PAC to iD customer service using iD online Live Chat, @hsp1.

https://idmobile.co.uk/live-chat - the advisers work until 6pm at weekends.
🤞

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10 replies

andewhite
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  • 11680 replies
  • Answer
  • March 3, 2024

Perhaps submit your PAC to iD customer service using iD online Live Chat, @hsp1.

https://idmobile.co.uk/live-chat - the advisers work until 6pm at weekends.
🤞


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • March 4, 2024

Hi @hsp1,

Welcome to the Community!

I hope that your issue is resolved.

If you require assistance with your port, please let us know.

 

Kash


Johnny D
New
 Contributor
  • New
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  • 1 reply
  • May 11, 2024

I am new to ID mobile and I am having the same problem with my pac code. But great idea. Will try use live customer service. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • May 14, 2024

Hi @Johnny D,

Just checking if your issue is resolved or if you still require assistance?

If you still need help please let us know and we can PM you.

Kash


  • New
 Contributor
  • 1 reply
  • August 12, 2024

Seems I am not the only 1 who is trying to submit pac code only to get the error message that other people have got. I have checked and quadruple checked and I am submitting the correct information. Very frustrating

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • August 19, 2024

Hey there @Meemzes, are you using a transaction code beginning with 4 please?

 

If still having issues, please contact our live-chat ASAP:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • August 20, 2024

I have the same issue and cannot speak to anyone on live chat. Please someone help


Andy Dias
Active Contributor
  • Active Contributor
  • 12 replies
  • August 21, 2024

I want to register new sims 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • August 27, 2024

Hi @Andy Dias,

Welcome to the Community!

What issues are you experiencing?

@Graciecourt you can type chat to an agent when prompted, from here it should give the option to select Customer Services.

 

Kash


  • New
 Contributor
  • 1 reply
  • November 2, 2024

the URL iD mobile has on their own site (https://switching.idmobile.co.uk/) is wrong

when submitting the form from there, the request encounters a network error:
the request goes to https://www.porting.idmobile.co.uk/ and is blocked by CORS config

if you just use the form at https://www.porting.idmobile.co.uk/ instead, it should work ..