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What is going on with my port?

  • 17 September 2024
  • 3 replies
  • 32 views

My port was meant to take place on 10 Sep, it didn’t happen. It was then meant to be done today, 17 Sep. Still nothing.

 

Livechat tell me just to wait and I will get a text when it’s done. But I don’t have a sim or eSIM for the old ID n7mber I am trying to drop as they failed to activate.

 

Please help.

3 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • September 20, 2024

Hey there @Mark0405, welcome to Community!

 

We’re sorry to hear about your port. If you’ve already been in touch and they’ve said to wait as it’s in progress and been delayed, then we’d advise to get back in touch with them for updates, as they can view your account.

 

Thanks,

Tyler


  • New
 Contributor
  • 1 reply
  • September 20, 2024

I'm porting in from Vodafone and my port has gone wrong. Received an email from ID telling me this happens from time to time and I would be getting compensation which is obviously good but what about Vodafone as that account is still active and I'm worried about getting billed from them or chasing me for money. I hope this gets sorted soon.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 24, 2024

Hi @windwaker83 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom