My port was meant to take place on 10 Sep, it didn’t happen. It was then meant to be done today, 17 Sep. Still nothing.
Livechat tell me just to wait and I will get a text when it’s done. But I don’t have a sim or eSIM for the old ID n7mber I am trying to drop as they failed to activate.
Please help.
Hey there
We’re sorry to hear about your port. If you’ve already been in touch and they’ve said to wait as it’s in progress and been delayed, then we’d advise to get back in touch with them for updates, as they can view your account.
Thanks,
Tyler
I'm porting in from Vodafone and my port has gone wrong. Received an email from ID telling me this happens from time to time and I would be getting compensation which is obviously good but what about Vodafone as that account is still active and I'm worried about getting billed from them or chasing me for money. I hope this gets sorted soon.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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