Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,034 Topics
  • 8,990 Replies

2034 Topics

Paula Janik
Civilian
Paula JanikCivilian
asked in Device & Phone Support

no device connection

a few days ago I realized that all my calls and messages are sent via wifi, the internet from my phone doesn't work anywhere, it shows the 5g network and full connection but I can't load any website

1
andewhite
Legend
1 hour ago
N
Civilian
NuamasemaCivilian
asked in Device & Phone Support

By mistake i ordered phone and sim del 2 times i want to cancel 1 i item

 I m new to id mobail I don't know how to get in touch with customers service 😔. please help me I want cancel my 1  order.by mistake I did 2 times oder.

0
N
Civilian
2 hours ago
N
Newbie
Nyka NykaNewbie
posted in Device & Phone Support

forgot phone passcode

Hello, i’ve ordered a phone couple of days ago my daughter made a passcode for the iphone and forgot it, is there any chance for you to take the phone back and reset it or do it virtually? Because we cannot get in it, i tried itunes with a laptop but i need to be in the phone in order to connect it to my laptop.

1
andewhite
Legend
3 hours ago
M
Newbie
Marc BirkettNewbie
asked in Device & Phone Support

upgrade

I applied for an iphone 15 plus in black with reference 132775268 and it took the upfront payment but no further emails or anything, does this mean the application went through or being reviewed?

1
andewhite
Legend
7 hours ago
S
Newbie
SLOPPYNewbie
asked in Device & Phone Support

Data Upgrade - Cooling off period.

I've just renewed my phone and sim contract. I'm currently in the cooling off period. The box isn't opened and I've not broke the seal because I'm now regretting not getting more data. Is it too late to increase my data allowance in the contract or do I have to use my cooling off period to cancel the contract and start again? I don't want to keep buying extra data every month via the idmoble app.  Many thanks in advance. 

1
andewhite
Legend
9 hours ago
Claire Lizzy Biggs
Newbie
Claire Lizzy BiggsNewbie
asked in Device & Phone Support

Connection

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.Thanks

0
Claire Lizzy Biggs
Newbie
21 hours ago
allisaidwas
Newbie
allisaidwasNewbie
asked in Device & Phone Support

No 5G in 5G area

Hello, I switched to idMobile as the contract stated it included 5G but I never get 5G réception even Ina 5G area. My phone is definitely 5G ready as I was able to access 5G on it with my previous sim provider, so why can't I access 5G with idMobile?

13
allisaidwas
Newbie
1 day ago
A
Civilian
Aiden McPhersonCivilian
asked in Device & Phone Support

faulty battery

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden 

2
Kash
iD Mobile Employee
1 day ago
Paul Mathersmith
Civilian
Paul MathersmithCivilian
asked in Device & Phone Support

Why is my first bill payment more than the invoice stated?

Hi, My contract started on 11th April, and I was sent an email saying my bill for the first month would be one amount, yet you have taken out the full monthly rental amount.  Why is this?

3
andewhite
Legend
1 day ago
Steve Marshall
Newbie
Steve MarshallNewbie
asked in Device & Phone Support

old mobile number hasnt been ported across

I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.Any help would be much appreciated, thanks.

3
andewhite
Legend
1 day ago
S
Civilian
seventhsealedCivilian
asked in Device & Phone Support

PAC

Hello,I recently switched to ID Mobile and had my number ported over. However, the SIM didn’t work and I cancelled my contract within the cooling down period. I now want to port my number to a different provider but am unsure of how to get my PAC as I never once had service on ID so was unable to request it via text. I am also unable to create an account with ID with either the number originally supplied to me or through my transferred number. This is extremely frustrating.

1
andewhite
Legend
1 day ago
Umair Zahoor
Civilian
Umair ZahoorCivilian
asked in Device & Phone Support

id account

I am id mobile  customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app   And also  this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service 

3
andewhite
Legend
2 days ago
DazTilly
Newbie
DazTillyNewbie
asked in Device & Phone Support

no service all day

just joined iD 3 days ago my first mobile was 1989. NEVER have i had any outage. today, all day, no service. yet friends on 3 have no problem. one is sat next to me right now no service FY5 3SA what's going on iD??

15
Kevin Mckeiver
Newbie
2 days ago
Maria E-h
Newbie
Maria E-hNewbie
asked in Device & Phone Support

can I use an esim on my iphone 15pro with iD mobile

I have recently taken out a new contract with ID mobile and will be in Asia on a cruise soon. Can I buy an eSIM before I go away and load it on to my iPhone 15pro once there. The information is very misleading when I look for answers as it keep saying ID mobile does not support eSIM’s but then refers to Apple Watches at the same time. So the question is…. Does ID mobile support eSIM’s on iPhone 15pro 

7
C
Rookie
2 days ago
D
Newbie
David555Newbie
asked in Device & Phone Support

number port failed yesterday

Hi, my number port in did not happen yesterday, and the chat help is not appearing.  Anyone here that can assist me ?  

2
D
Newbie
2 days ago
Kevin Chamberlain
Civilian
Kevin ChamberlainCivilian
asked in Device & Phone Support

How do I turn off Answering service?

I just need to turn answering machine off so no messages can be left. 

1
andewhite
Legend
2 days ago
Harry C Howe
Newbie
Harry C HoweNewbie
asked in Device & Phone Support

NOT ALLOWING ME TO UPGRADE

I’ve finished my 2 year term and now want to upgrade however the app doesn’t let me view all the possible upgrade deals!  Been on the website as well but it just tells you to login and then does the same thing! 

2
C
Newbie
2 days ago
tonywyn
Newbie
tonywynNewbie
asked in Device & Phone Support

data

does the date roll over on all upgrades ? thinking of upgrading to samsung A15All so please is there a big difference between samsung A15 4g and samsung A15 5g please?

2
tonywyn
Newbie
2 days ago
S
Newbie
smallinder-ballNewbie
asked in Device & Phone Support

switch over

I should have switched over I have sent you my pac code  you have taken your first payment but my old phone number is not working when will you be porting my number over 

3
S
Newbie
2 days ago
Vic Chadwick
Civilian
Vic ChadwickCivilian
posted in Device & Phone Support

Rubbish

I agree with other users this new app is not fit for purpose and as a result I shall be leaving ID very soon.Not in the least user friendly.Rubbish in fact 

1
Kash
iD Mobile Employee
3 days ago
Sid Hernandez
Newbie
Sid HernandezNewbie
asked in Device & Phone Support

Mobile Services Not Working - Customer Payment Helpline

I have paid my recent bill but I have a serious problem when I make calls it automatically forwards me to the customer payment helpline and says that I have paid and up to date with my payments then hangs up. This happens every time I call a phone number, but I’m not sure why it’s doing this if I have paid my bill along with that I am not able to make any calls due to the automated voicemail and not being able to use any mobile data at all.  ID MOBILE WHAT CAN BE DONE TO RESOLVE THIS ISSUE ASAP!!!

3
Kash
iD Mobile Employee
3 days ago
Shannon Bryan
Civilian
Shannon BryanCivilian
asked in Device & Phone Support

Unable to access account

I have been trying to login to the app and website version of account for a couple of weeks now and nothing is working?? I changed my billing date and updated new address on the app a few weeks ago but now won’t let me log in at all is asking me to create new account ? I want to know how much is left on my contract but there is no where for me to access this information. Keeps telling me my email address is wrong ??? Clearly isn’t as I’m receiving bill reminders to current email addressany help ? 

1
andewhite
Legend
3 days ago
Farhana Naseem
Civilian
Farhana NaseemCivilian
asked in Device & Phone Support

My sim not working

My SIM was working I changed it to vodaphone but due to some issues I returned to iD mobile, since then it is not working, I have cleaned it too, bit not working. I don't want to change my number and I don't know how to fix it. Who is the best person to ask, or guide me what to do Regards Farhana    

1
Kash
iD Mobile Employee
3 days ago
Kevin Broughton
Newbie
Kevin BroughtonNewbie
asked in Device & Phone Support

this is a new phone so how do i turn off safeguard please?

I’ve switched from ee to ID and I think ID has turned on safeguard thinking I’m under 18. How can I turn this off or do I have to contact ID?

2
Kevin Broughton
Newbie
3 days ago
Darren Kinnersley
Newbie
Darren KinnersleyNewbie
asked in Device & Phone Support

5g

Hi ivs had my galaxy s23 for nearly a year, in that time, I've never had a 5g signal, even though I've been paying for it. How muxh does it cost to cancel my contract so I can move to a decent provider 

2
andewhite
Legend
3 days ago
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