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Cant make calls


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37 replies

  • Active Contributor
  • 5 replies
  • May 16, 2024

Informative…thanks.

Mmm…looks like maybe my phone may not be compatible but why aren't ID mobile simply telling me this on help/chat?
Perhaps there will be an outcry if all users in same predicament discover this!
 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 11691 replies
  • May 16, 2024
Dawn Mann wrote:

Informative…thanks.

Mmm…looks like maybe my phone may not be compatible but why aren't ID mobile simply telling me this on help/chat?
Perhaps there will be an outcry if all users in same predicament discover this!
 

Perhaps the iD Live Chat advisers haven’t had much training on the UK 3G switch-off, @Dawn Mann. I think the online chat advisers are based in South Africa.

 


  • New
 Contributor
  • 4 replies
  • September 9, 2024

My phone is on one bar coverage all the time so receiving and making calls is poor. Gone through all the troubleshooting suggestions but no answers to the problem. Is there a direct number to call at iD?


Geluk
Silver Contributor
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  • Silver Contributor
  • 401 replies
  • September 9, 2024

There’s no number to call; online support only. Put your postcode in here:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info


  • New
 Contributor
  • 4 replies
  • September 9, 2024

Coverage is excellent in my area


  • New
 Contributor
  • 4 replies
  • September 9, 2024

Any more help?

is their a customer complaints number?

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 11, 2024

Hi @Collopypeter 

 

Sorry to hear this, please could you provide the postcode(s) where you’re having issues?

 

How long have you had issues here?

 

Tom


Karen H
New
 Contributor
  • New
 Contributor
  • 1 reply
  • September 13, 2024

I have an iPhone 12 and just transferred over to ID but cannot make any calls and I have tried WiFi 

I need the phone for work so asap 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2264 replies
  • September 16, 2024

Hi there @Karen H, sorry to hear that.

 

Are you still having issues now please?

 

Do texts and data work okay?

 

Thanks,

Tyler


  • New
 Contributor
  • 4 replies
  • September 16, 2024

Yes - everything just started working!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 18, 2024

Hi @Collopypeter 

 

Everything’s working now?

 

Glad to hear.

 

Tom


Jen If Fur
New
 Contributor
  • New
 Contributor
  • 4 replies
  • January 8, 2025

I am having the exact same issues. My phone doesn’t connect calls in, doesn’t seem to make calls out. It is an iPhone 14 mini and it was working fine on ID making wifi calls until about 2 weeks ago and now it is useless at home. I am in an “excellent coverage arrangement” (allegedly as I only have one bar of actual signal, hence the wifi calls being so important).It does all of the above when I am at work so it is not a handset issue. 
 

i have followed all the help and advice re 3G switch off at least twice and the phone still isn’t working at home, so what am I paying for? I don’t really make calls at work because I am working! I now can’t call family or friends when I am free. 
 

i am really annoyed at the lack of help available for a core service issue.