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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4835 Topics

G
Civilian
GiovannaCivilian
asked in Ask a question.

Incorrect colour handset

Hi,I have just ordered a pay monthly contract and noticed within the confirmation email that it’s not the colour I had selected/chosen.I am not an ID Mobile customer yet and don’t have a phone number or ID to use for live chat or phone help login.How do I go about changing the colour of the handset please?Thanks

1
andewhite
Legend
2 years ago
Lynne58
Civilian
Lynne58Civilian
asked in Ask a question.

Unable to get password as the sim card is not enabled

I bought a contract in order to buy a phone on monthly terms.  The sim card was never used (and I assume not activated unless the shop did it) and as a result I am unable to cancel the contract as I cannot receive messages of the password used at the time to register the account.  Any assistance will be greatly appreciated.

1
andewhite
Legend
2 years ago
J
Newbie
Joseph92Newbie
asked in Ask a question.

awaiting phone delivery

I recently ordered a new phone and said the item is out of stock but I haven’t received an update and payment has been taken when can I expect to receive the phone? If it’s available in a different colour I would be open to changing it. 

1
andewhite
Legend
2 years ago
N
Newbie
NatseNewbie
asked in Ask a question.

No pin

I am unable to use my sim, i have no clue when the sim only contract even started and I haven't been given any pin in any emails. I also cannot use live chat as the page doesn't work. I don't know what to as I am going to be billed but I can't make calls, text, or use my mobile data. 

1
andewhite
Legend
2 years ago
I
Civilian
IanraymondCivilian
asked in Ask a question.

Help

I need my new service provider ( idmobile) to configure my iMessages quickly before I go insane

1
andewhite
Legend
2 years ago
Susan Prior
Civilian
Susan PriorCivilian
asked in Ask a question.

no call capped limit reach but paying for unlimited minutes

Hi I cannot make calls, getting message to say capped limit reached but my contract is unlimited 

1
WelshPaul
Legend
2 years ago
Russel
Newbie
RusselNewbie
asked in Ask a question.

Pac code not being accepted

Hi I have just joined IDmobile today, got my new phone and trying to request old number to be ported over with PAC code.Getting a message to say Pac code is not accepted and try again. I have checked with my provider and the Pac code is correct, please can someone help me sort this as don't want to be paying for two contracts and carrying two phones. Thanks

1
Russel
Newbie
2 years ago
D
Newbie
davidrobinson97Newbie
asked in Ask a question.

Upgrade Query

I have upgraded my plan from a sim only to a with phone contract through the ID mobile app but a new sim with a new number has arrived.  On the app my plan is still at the sim only price too so it looks like my upgrade has been processed as a new plan rather than an upgrade.  Does anyone know if there is a way to get this corrected?

1
andewhite
Legend
2 years ago
B
Civilian
BambewhistleCivilian
asked in Ask a question.

Fraudulent Account Setup with my Name, Address and Bank Account

Can ID Mobile please contact me. I have received a letter from O2 for an insurance policy in my name. Having checked my bank account somebody has setup a fraudulent direct debit with ID Mobile which I have cancelled. I wish to speak to a member of the ID Mobile team to notify yourselves formally of the fraudulent activity in order to prevent any repeat.Many thanks.

1
andewhite
Legend
2 years ago
F
Newbie
FiercertonksNewbie
asked in Ask a question.

Free headphones offer/ scam

I bought a new phone and it came with an offer of free headphones which you could claim. When I tried to claim these from Samsung they advised ID Mobile isnt a part of the offer scheme. I was told by ID Mobile someone would call me back, and guess what? They never did. Dont fall for this scam, there are no free headphones. 

1
Kash
iD Mobile Employee
2 years ago
TomW1663
Newbie
TomW1663Newbie
asked in Ask a question.

Bill - Support

I've tried to contact someone regarding an issue on my account and not had any luck. 1. My direct debit date is set at the 26th of every month but never goes out, I have to check the app manually till it says 'Payment is required' and then pay by card.2. I've paid twice in March and once in April and it's not showing up on my account. Why did it ask me to pay in March and I paid and then 3 days later take the DD payment. How do I claim a refund on this.  

1
WelshPaul
Legend
2 years ago
Matt Price
Newbie
Matt PriceNewbie
asked in Ask a question.

4g LTE WiFi Modem

I want to use my phone sim in a 4g LTE Wi-Fi Modem. Can I do this?What are the settings? Thanks Matt

1
WelshPaul
Legend
2 years ago
L
Newbie
lynneinjapanNewbie
asked in Ask a question.

Will my monthly renewal date change if I change plans?

I’m currently on a monthly SIM-only contract that runs from the 15th to the 14th of the month, but there are better deals available now for the same price I’m paying.If I upgrade, will the new contract become effective straight away, or will it not commence until the current billing period is over? I’d prefer the latter, since I don’t want to be paying a full month’s fee for just part of a month!If it does kick in straight away, when would be the best time for me to place the order, in order to minimise the time lost?

1
WelshPaul
Legend
2 years ago
Ray Mcburney
Civilian
Ray McburneyCivilian
asked in Ask a question.

extras 60 minutes monthly calls to usa

I have a new plan unlimited phone and texts with 60 minutes per month so n calls to USA. Which is why I took the plan. 3 months in and finally able to call USA when I added £5. Made a few calls and am being charged from my £5??? How to activate “free” 60 minutes?

1
Rory
Newbie
1 year ago
S
Civilian
Smithl3Civilian
asked in Ask a question.

sim

I received a new sim for my up grade. I have stupidly accidentally registered this under my daughters account/ number rather than mine. What can I do about this? thank you

1
WelshPaul
Legend
2 years ago
E
Newbie
Ellen RNewbie
asked in Ask a question.

Changing plan

Hello!I moved to ID Mobile on April 8th on a SIM-only monthly contract and chose the unlimited data plan. Am I right in thinking that I have to stick with this plan for 2 months until I can change to a different/cheaper one? My current billing period is 9th April to 7th May. When will I be able to request to change contract on the app?Thanks!

1
andewhite
Legend
2 years ago
F
Civilian
FraudReportCivilian
asked in Ask a question.

Identity Theft

I have been a victim of identity theft and an IDMobile account has been opened in my name. I reported this to IDMobile on 22 March and again on 2 April with an Action Fraud reference number and was told that nothing could be done until the investigation was complete. I have now been contacted by a debt collection agency for a debt that isn’t mine. The live chat is not helpful. Several accounts were set up with different providers and IDMobile is the only one who has not resolved this promptly. Please can a staff member PM me about this as soon as possible.

1
andewhite
Legend
2 years ago
Jamie Wigmore
Civilian
Jamie WigmoreCivilian
asked in Ask a question.

why is my signal diabolical

Signal is crap numourous attempts to solve this to no avail 

1
andewhite
Legend
2 years ago
V
Newbie
Vic30Newbie
asked in Ask a question.

Proof of ownership with IMEI number needed

I need a proof of ownership document with the IMEI number for my insurance company. How do I access this?

1
F
Rookie
2 years ago
P
Civilian
PogmanCivilian
asked in Ask a question.

Cancelling an iD Contract Temporarily

Is it possible to cancel a contract with a SIM and then later re-enable it? That is, cancel the contract for a number of months, and then re-apply for the contract (or a different iD contract, even) to use with the same SIM? Other posts suggest that this isn’t possible, but are worded slightly ambiguously, so I wanted to be absolutely sure. As I understand this is possible with most mobile service providers.

1
WelshPaul
Legend
2 years ago
M
Civilian
MrsFisher22Civilian
asked in Ask a question.

Name Change due to Marriage

Hi I would like to update my name to my married name. I have tried to do this on the app but I have not been able to do so.  Please can someone assist me in this?  Many thanks Laura 

1
F
Rookie
2 years ago
L
Newbie
LorrsNewbie
asked in Ask a question.

imei number not recognised for trade in

Want to upgrade and trade in but my phone isn't recognised 

1
Rory
Newbie
1 year ago
B
Newbie
bear_allNewbie
asked in Ask a question.

replace damaged sim card

Hi,My sim card is scratched / not being recognised, how can I order a replacement?Thanks. 

1
andewhite
Legend
2 years ago
Mark Mullane
Civilian
Mark MullaneCivilian
asked in Ask a question.

referral

My wife joined via referral link where does she input her details to get referral bonus 

1
Rory
Newbie
1 year ago
Z
Civilian
Zac5Civilian
asked in Ask a question.

Cancelling

Hi, I have recently tried to cancel my idmobile but contract which scheduled to end the 5th may 2022. However when looking at the cancellation again it seems the scheduled ending of my contract has gone so I cancelled again and now its due to end on the 26th may. I dont understand this.

1
andewhite
Legend
2 years ago
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