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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4849 Topics

M
Newbie
MilloscNewbie
asked in Ask a question.

Bills

Would like to know how id mobile can change my direct debit payment and the day it gets paid, quite worrying when they have your bank details 

1
Tom
iD Mobile Employee
4 months ago
B
Rookie
Bobby168Rookie
asked in Ask a question.

1 month contract transfer second number into same account

Hi, I have a 1 month rollover contract and already transferred a number when i started it at the start of year. But i can’t remember if it upset my monthly contract to transfer a number from another provider.Also now that I'm happy with IDmobile i want to move my main number over but this is the second time. Will i get any problems from doing it a second time?Thanks

3
Tom
iD Mobile Employee
4 months ago
Ryan Hampson
Newbie
Ryan HampsonNewbie
asked in Ask a question.

my services aren't working after a late payment

My services just aren’t working after late payment all paid it said after 24hours it will be switched back on and still nothing can someone help me? 

1
Tom
iD Mobile Employee
4 months ago
lauren83ro
Civilian
lauren83roCivilian
asked in Ask a question.

bill details don’t show

Hi, My bills doesn’t show properly the details, just random characters 

3
Tom
iD Mobile Employee
4 months ago
Dino Bedin
Newbie
Dino BedinNewbie
asked in Ask a question.

Missed payment on credit file

I cancelled a contract and with that id stop the debit order so could not collect the final payment and then recorded missed payments without informing me, I would this removed from my record as not sure this entirely my fault for assuming the final payment would be taken but solely punished. Is there a way it can be resolved without going the legal route?

1
Tom
iD Mobile Employee
4 months ago
G
Newbie
GinawkNewbie
asked in Ask a question.

itemised Bill

How do I get a complete breakdown of my bill. I mean an itemised bill so I can see what calls I’ve made?

2
Tom
iD Mobile Employee
4 months ago
A
Newbie
aic69420Newbie
asked in Ask a question.

Incorrect PAC code issued

Hello! I have recently requested a PAC Code from ID Mobile however, the PAC code I have recieved is invalid and can’t be accepted by my new provider. Is there anyway this can be resolved? 

3
Tom
iD Mobile Employee
4 months ago
Walkers2008
Newbie
Walkers2008Newbie
posted in Ask a question.

pac codes

My pac codes are not accepted

1
Tom
iD Mobile Employee
4 months ago
Daisy Wrathall
Newbie
Daisy WrathallNewbie
asked in Ask a question.

I can't log into my account

The account is in my father's name and he does not remember what date of birth he put, so when I click the 'forgot password' option it doesn't help, as I need to input the year of birth.

2
Tom
iD Mobile Employee
4 months ago
Rich Nffc
Civilian
Rich NffcCivilian
asked in Ask a question.

Christmas gift 2023

Hi,I upgraded on Wednesday (phone delivered Today Friday).There was an offer of a Christmas gift. Where is it??

2
Tom
iD Mobile Employee
4 months ago
Rhys Davies
Civilian
Rhys DaviesCivilian
posted in Ask a question.

bad reception

Hi there, I have a really bad signal when making phone calls. It's either cutting me off or just a really bad signal. 

1
Tom
iD Mobile Employee
4 months ago
S
Civilian
Simon BoCivilian
asked in Ask a question.

Not received my sim yet and you have taken payment already

How long does it take for the SIM to arrive please 

2
Tom
iD Mobile Employee
4 months ago
Sophie Byrne
Newbie
Sophie ByrneNewbie
posted in Ask a question.

my next bill isnt dues until January but i am still cut off

I paid my outstanding balance. The next payment isn’t meant to be due until January. But it’s saying it’s due February. 

1
Tom
iD Mobile Employee
4 months ago
D
Newbie
DymittNewbie
asked in Ask a question.

Dymitr

I wait for my proof of usage from 13/12/2023I spend on chat 10hoursI call to complain tem 4 timesI provadie 3 diffrent email because someone say is a problem with my gmail mail 😂I never se comapny with sh**t comunication like this companyCan someone tell me how i can get my proof of usage? 

2
Tom
iD Mobile Employee
4 months ago
C
Newbie
CrsimaoNewbie
asked in Ask a question.

Unable to register on the mobile app

I’ve been trying to register my account on the mobile app but keep getting the same error message, that my details are incorrect, even though they are correct. Desperately need help please.

7
Tom
iD Mobile Employee
4 months ago
Richard Wand
Newbie
Richard WandNewbie
asked in Ask a question.

Co sifering switching to id

can you confirm the 24 month plan you have for a galaxy s23 ultra, 39/mo includes the cost of the handset in 24 months as well?I don't want to get to the end of 24 months and have a nasty surprise.Thanks!

2
Tom
iD Mobile Employee
4 months ago
Jacek Dzitkowski
Newbie
Jacek DzitkowskiNewbie
asked in Ask a question.

Leaving ID

Hi!How to Get STAC to switch network?My curent moile numer didn’t have Veryficanton code so i cant log in to app likes eBay or QickbooksThats the reason why i have to leaveNow i trying  from my ID administration panel ask about STAC and got this.“The requested URL was rejected. Please consult with your administrator.Your support ID is: 8072327540553142742”Please can someone help? 

1
Nikhil P
iD Mobile Employee
4 months ago
A
Rookie
amwRookie
asked in Ask a question.

£30 sign-up voucher not received

Hi,I joined iD on a SIM only plan at the end of August, which was supposed to include a £30 Currys or Amazon gift card.  According to the email I received as part of the sign-up process (see screenshot below), I should have received details on how to select my reward within 90 days, but I’ve received nothing.The email I received said to complete an online form if I hadn’t received my voucher within 90 days, which I did over 3 weeks ago, but I’ve still not received any kind of response.I understand it’s possibly GiftCloud who should have sent me the voucher, but since all communications I’ve received have been “iD” branded, I assume iD should be able to put me in touch with the correct team at GiftCloud to assist me (bearing in mind I’ve already completed their ‘missing voucher’ form but heard nothing back).Here’s a screenshot of the email: 

19
Kash
iD Mobile Employee
3 months ago
Jane Simpson
Newbie
Jane SimpsonNewbie
posted in Ask a question.

Unused numbers

I have 3 ID accounts and only have 1 live that has been cancelled and paid off!  I don’t use any of the phones and 2 are not registered online.I have tried to cancel these accounts but get no further than the security questions - all phones were taken at different times.  I have account number and phone numbers but I’m still being charged for the.How do I get out of these contracts - if I cancel DD i get referred to debt collection.  I find the online chat people rude and unhelpful.Please help

3
Tom
iD Mobile Employee
4 months ago
D
Newbie
David ArnoldNewbie
posted in Ask a question.

Overseas Cruise

On a 3 week Cruise in January(  Singapore/Malaysia/Thailand). Anyone advise on using phone,ie,WhatsApp. I've tried to buy an e- sim but my Galaxy A52 dosent support one.

1
Tom
iD Mobile Employee
4 months ago
S
Civilian
SupplierCivilian
asked in Ask a question.

Account Set Up Invite

I need my account set up invite email resending to me - it has expired. As a result I cannot log in to use live chat. ID Mobile have created a catch 22 situation where customers are stuck and have to a ask a question on community board - absolutely bonkers! Very frustrating situation. Will never touch ID Mobile again. 

17
P
Rookie
4 months ago
Hannah Cornwall
Civilian
Hannah CornwallCivilian
asked in Ask a question.

pac

I have my pac code but when trying to enter it on the ID mobile app or website I'm getting a URL rejected page. 

2
Tom
iD Mobile Employee
4 months ago
Lewis H Smith
Civilian
Lewis H SmithCivilian
asked in Ask a question.

New SIM card not working on iphone 14 despite char operator saying it was activated

I just got my new iPhone 14 today and am starting a contract with ID mobile. When I enter my SIM, it says No SIM entered. I was on the live chat with the operator and they said they had activated my SIM for me but it still says that there’s no SIM in the phone. I’ve not even received my phone number in the pack or anything so I can’t register myself to activate it or anything. Any help would be appreciated. 

6
Tom
iD Mobile Employee
4 months ago
F
Newbie
FaithpNewbie
asked in Ask a question.

PAC problem

I've just got my ID sim with a new number but would like to use my old number. I have my PAC code but its giving me an error message 'the requested ULR was rejected. Please consult with your administrator. Your support ID is 8072327540536144966.Can anyone spread some light on what I have done wrong or what I need to do please. Thank you.

2
Tom
iD Mobile Employee
4 months ago
Lucy Robinson
Civilian
Lucy RobinsonCivilian
asked in Ask a question.

Upgraded to SIM only - no option to keep number

Just upgraded to SIM only, FAQs said that there would be details of how to keep number at checkout, there were no such details and the order got to the end without any option to keep my number. SIM card on the way, probably with new number. Any ideas what I was supposed to have done in order to keep my number / what I can do now…? Thanks!

3
Tom
iD Mobile Employee
4 months ago
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