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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4978 Topics

C
Newbie
Craig PennyNewbie
asked in Ask a question.

spending cap

Hi all, l am trying to put my spending cap to 0, but i can't seem to do it. Do I have to wait till I've paid my bill to change it.

6
Kash
iD Mobile Employee
3 months ago
G
Civilian
GizmothecatCivilian
asked in Ask a question.

Can't register

I’ve spent 3 days trying to register an account for the ID mobile app, but it keeps on saying my details are incorrect but that can’t be true since I know my date of birth and last name.I have tried the phone number given and the one that hasn’t been ported yet but nothing works. line is active though.

11
Kash
iD Mobile Employee
3 months ago
M
Newbie
Mohamed UllahNewbie
asked in Ask a question.

Made a pre order, upfront cost left my account, no receipt or copy of contract provided.

I have been with ID for a long time and my recent experience is damaging my trust and opinion now of id.I have made a pre-order for the s24 ultra 512gb with claim to a free galaxy watch 6. Upon completing the order, I received an email stating that this is going to be processed and I will be updated, However, I never received an email receipt for the upfront cost or copy of my contract.It is now the 3rd day, contacted live chat everyday, 3 times now since ordering, asking for this, they just keep advising this will be sent within 48 hours initially, however today it has still not recieved a receipt or copy of contract. Contacted live chat again today, again saying i will get it tomorrow, they cant even give me honest timeframes and this is concerning.I have received an email today saying that my order is processed and I will receive tracking info shortly, but still no receipt/ contract, keeping in mind the upfront cost has already left my account.Live chat cannot help me, is it normal

2
Kash
iD Mobile Employee
3 months ago
Ahmed Issam Moustafa
Newbie
Ahmed Issam MoustafaNewbie
posted in Ask a question.

transferring number across

Hello,I have ordered a new S24 ultra phone with a contract on id mobile from mobile.co.uk ( my order number is 131061100)I want to transfer my number to use on the new phone contract.Many thanks 

3
Kash
iD Mobile Employee
3 months ago
Paul Marsh
Newbie
Paul MarshNewbie
asked in Ask a question.

HELP - Billing

I cannot register to view my bills and have no means of contacting anyone to help - ludicrous!

2
Kash
iD Mobile Employee
3 months ago
L
Civilian
lucbessonCivilian
asked in Ask a question.

unsuccessful order, new customer

I placed an order today for a phone contract. I am a new customer.I got an email saying everything was successful, then a few hours later I get an email saying it wasn’t for the possible following reasons:- The date of birth that you supplied on your order doesn't match your existing account that you hold with iD Mobile.- The first name/surname that you supplied on your order doesn't match your existing account that you hold with iD Mobile.- You need to activate direct debit as a payment method on your current contract with iD Mobile and allow at least 30 days before re-applying.- You have an outstanding balance with iD Mobile that needs to be paid.This is insane. Everything I have them is correct, and because I am a new customer and have not yet received the phone or number, I cannot register an account.

2
Kash
iD Mobile Employee
3 months ago
Steven Mark Thorogood
Newbie
Steven Mark ThorogoodNewbie
posted in Ask a question.

tro deal

Hi try to clam my tro deal but it ask for the price of phone but I have not paid it an upgrade so can I still do the deal  

1
Kash
iD Mobile Employee
3 months ago
F
Rookie
FlowerGirlRookie
asked in Ask a question.

Delivery destinations

Does iD Mobile deliver to Scotland?

2
Kash
iD Mobile Employee
3 months ago
P
Civilian
patrickbostynCivilian
asked in Ask a question.

Sim card not arrived

I ordered a SIM card on the 12th of January after a call with support and have yet to receive it. Any help or guidance would be much appreciated.

2
Kash
iD Mobile Employee
3 months ago
E
Newbie
Emilia BartoszewskaNewbie
posted in Ask a question.

Pac code if I cancel my new contract with 14 days

I order online new pay monthly contract and give imy pac code from old provider but when I get to home the product I saw that I do mistake with phone . I cancel my order within 14 days I send everything by dpd with Id się but how now take my phone number which I switched?

4
Kash
iD Mobile Employee
3 months ago
R
Civilian
Ricky599Civilian
asked in Ask a question.

upgrade.

Good evening .I've just upgraded my contract from a rolling 1 month sim card deal to getting the new s24 plus on a 2 year contract.  This was done last night. 22/01/24. My phone hasn't even arrived yet and already my billing has been changed to start paying  for it from the time it was ordered. Surely this is wrong and i should only start paying  for it when the phone arrives.  I'm  confused.

2
Nikhil P
iD Mobile Employee
3 months ago
S
Civilian
SueB0907Civilian
asked in Ask a question.

How to register an LPA (Lasting Power of Attorney) with id mobile?

My mum is unable to manage her account so I’d like to do so on her behalf, any advice please? She is not online.Thanks

1
Kash
iD Mobile Employee
3 months ago
Robert Gordziejewski
Newbie
Robert GordziejewskiNewbie
asked in Ask a question.

switching network

hi my switch day was due today and now i am without network. When I will have access?

4
Kash
iD Mobile Employee
3 months ago
Elia Graham
Newbie
Elia GrahamNewbie
posted in Ask a question.

Sim

Need to change number to old number

1
Kash
iD Mobile Employee
3 months ago
Jack Warnnock
Newbie
Jack WarnnockNewbie
posted in Ask a question.

Bill

Full bill not taking after upgrade only took sim only price not full amount

1
Kash
iD Mobile Employee
3 months ago
Derin Selam
Newbie
Derin SelamNewbie
posted in Ask a question.

how to change to sim only?

My contract ends at the start of next month, how can I change to sim only?

2
Kash
iD Mobile Employee
3 months ago
Roseshah1214
Newbie
Roseshah1214Newbie
posted in Ask a question.

Billing information

How do I know when I am going to get my bill and how much is the bill?

2
Kash
iD Mobile Employee
3 months ago
E
Newbie
everlevelNewbie
asked in Ask a question.

Some numbers don't work on wifi calling but fine on mobile

I have noticed that 0333 numbers work fine if wifi calling is switched off or not available but fail with a message ‘your service does not allow this call’ type of message when using wifi calling. 

6
Kash
iD Mobile Employee
3 months ago
A
Newbie
Ash1970Newbie
asked in Ask a question.

phone number not transferred correctly

Transferred my number back in November but the number does not appear within settings and so iMessage does not work.  The original number is within settings but if I amend it, it doesn’t save.

3
Kash
iD Mobile Employee
3 months ago
B
Newbie
BenEllis1997Newbie
asked in Ask a question.

Phone Number has not switched

I requested a switch a week ago for the 15th (yesterday) - received a text confirming the switch date, customer service also verified it was scheduled for 15th as well. It is now the 16th and still my ID Sim has it’s issued number, not the number I want to keep from O2.How much longer can I expect to wait? My O2 Sim still works (as it’s using the number I want) so I’m not entirely sure if the switch was even correctly booked in - as I should be switched now.

10
Kash
iD Mobile Employee
3 months ago
Sam Edmonds
Newbie
Sam EdmondsNewbie
posted in Ask a question.

upgrade

Hello, wondering if you can help. I'm due to be able to upgrade on 12th February and would like to upgrade to the Samsung galaxy s24 Ultra. However the preorder bonuses are stoped on the 25th January. Is there a way I can order for the 12th February and still get the pre order bonuses 

1
Kash
iD Mobile Employee
3 months ago
R
Newbie
roanbpNewbie
asked in Ask a question.

Poor Signal

Hi there, When I started my contract I made sure I had signal at work (says 4g both indoor and outdoor and 5g outdoor) I have checked with 3 there is no maintenance and no issues in my area they also say i have signal here.However ever since I started my contact I have been unable to use mobile data indoors or outside at all at this location, cant even load google. This is the same on two phones and works other places when i have full bars but ether the map is wrong and my area isn't covered by you or there is something wrong on your end.  My postcode is OX1 3UQ, i put a call in may/june last year and told there were planned works, no works have been carried out and nothing is planned on three or your website.My question is this going to actually be resolved anytime soon or shall I look elsewhere for my phone services?

6
Kash
iD Mobile Employee
3 months ago
Lovisa
Newbie
LovisaNewbie
asked in Ask a question.

cant text

Hello.my number works fine to call but I can’t send any text or i messages. It says my number isn’t connect to my sim. How do I fix this? 

1
Kash
iD Mobile Employee
3 months ago
R
Newbie
Rachael_1Newbie
asked in Ask a question.

pac code

I provided my PAC Friday 19th at 11:30am, my contract has now ended with my previous provider, ID mobile said my number would be updated 22nd January which is today and my number still hasn’t reverted back to the one I had with my previous provider? 

4
Kash
iD Mobile Employee
3 months ago
Dale Slater
Newbie
Dale SlaterNewbie
asked in Ask a question.

number

When I phone my wife the original number comes up and not mine

2
Kash
iD Mobile Employee
3 months ago
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