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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4838 Topics

Brett Galvin
Newbie
Brett GalvinNewbie
asked in Ask a question.

Transaction Number

Can someone send me my transition number I have not yet revived any involve even tho sim is active 

2
Kash
iD Mobile Employee
3 months ago
M
Civilian
MobileMacCivilian
asked in Ask a question.

text messages not sending

I have recently signed up to id mobile with a iphone 15 but I can’t send text messages, they show as “not delivered”. Imessages work fine,I tried turning off imessages but texts still are not sent and “send as an SMS when imessage not available” is on.Why is this problem happening? Help please

2
Kash
iD Mobile Employee
3 months ago
Jacquiej90
Newbie
Jacquiej90Newbie
asked in Ask a question.

samsung s22 esim thailand

Will my phone support an esim in Thailand please

2
Tom
iD Mobile Employee
3 months ago
N
Newbie
NanarNewbie
asked in Ask a question.

why no connection

W hey doesn’t phone keep saying no connection. I’m sick of it. Luke last time when phone went down. I need a better service than this so will have to change This afternoon again no connection ?????

3
Tom
iD Mobile Employee
3 months ago
N
Newbie
NanarNewbie
asked in Ask a question.

intermittent connection and none

Phone saying 4g   The. bars very low so I have no connection part of this afternoon. Really not good enough after the last time not long ago when it was off nearly all day   I need this phone as I get called out due to an I’ll relative. Is this a fault on network ??? Stoke on Trent will have to change to better network if 

1
Tom
iD Mobile Employee
3 months ago
Nick Roberts
Newbie
Nick RobertsNewbie
posted in Ask a question.

assistance with my bill

I need assistance with paying my bill

2
Tom
iD Mobile Employee
3 months ago
T
Newbie
TourajRNewbie
asked in Ask a question.

Pac Code not transferred on specified date

Good Morning All, I have recently joined iD and i used a pac code to transfer my old number over - i selected 27th June for this to happen.today is the 28th and nothing has happened yet…does anyone know how long it takes for this request to be actioned? Thank you all for your replies in advance!

9
Kash
iD Mobile Employee
3 months ago
Jenni Bunch
Newbie
Jenni BunchNewbie
asked in Ask a question.

Jenni

I have just received a sim card and put it in my phone and it is not working.  Put another working sim card in it and it works.  Phone says there is no sim.  It's either not activated or not getting activated.  This is just a new account and the account number is ‪13447349‬.  Phone number for the sim is 07886067711. 

2
Kash
iD Mobile Employee
3 months ago
M
Civilian
MichelemorrowCivilian
posted in Ask a question.

order a replacement sim card

I need a replacement SIM card and can’t get onto the live chat. Thanks Michele [REDACTED]

1
Tom
iD Mobile Employee
3 months ago
Simon Barry
Newbie
Simon BarryNewbie
asked in Ask a question.

Refund delay

I am getting extremely impatient waiting for my refund for the upfront fee. My phone was sent back in 13th dec special next day delivery. I’ve been told ever since I’ll be getting my refund in 3 to 5 working days but it’s almost been a month. I keep getting fobbed off by the social media team and customer services but I’m still no clearer when I will get my refund

1
Kash
iD Mobile Employee
3 months ago
J
Newbie
JanssenNewbie
asked in Ask a question.

Data not working

I gotten a contract with iD Mobile last week, delay of delivery. Was supposed to be delivered today but never arrived. Turns out was Royal Mail issue. Rather than waiting 2-3 days for iD mobile to send a replacement from their warehouse, I went to Currys instead as they do replacement SIMS for iD mobile. Bare in mind I didn't even have the SIM delivered in the first place but still went ahead and got a replacement sorted in store at Currys.  Once I received the replacement, put in my phone, it works with the wifi turned on, and can see iD mobile shows top left of my phone and I can call and also text. And also got an confirmation text of my my sim being activated as i did it myself. When I turn off the WiFi to test the Data, it doesn't work whatsoever. It doesn't recognise the network which is strange as its a brand new replacement SIM. The issue also occurs on a different device. Works well with WiFi but Data it just doesn't seem to recognise the network and doesn't work.  Would my op

1
Kash
iD Mobile Employee
3 months ago
Z
Newbie
Zahra MogNewbie
asked in Ask a question.

Number porting taking too long and both networks are deactivated

Problem solved after a full day without any network!

4
Kash
iD Mobile Employee
3 months ago
Julia Dell
Newbie
Julia DellNewbie
asked in Ask a question.

upgrade

Can I have a callback on upgrade 

3
Kash
iD Mobile Employee
3 months ago
H
Newbie
HermitNewbie
asked in Ask a question.

ported out from ID, how to get refund of credit?

Hi, I have just ported away from ID and have £8.88 credit left on my account, I do not have an active direct debit as despite many attempts the system never allowed me to successfully set one up so I paid by debit card in advance. Live chat does not work! So can I contact an agent on here to get a refund?best regards, hermit.

10
Kash
iD Mobile Employee
3 months ago
Lauren McGuire
Civilian
Lauren McGuireCivilian
asked in Ask a question.

Page crashing

I keep trying to upgrade my plan but the page keeps crashing when I go to view my basket and check out!

2
Kash
iD Mobile Employee
3 months ago
John871
Newbie
John871Newbie
asked in Ask a question.

probs with network change

Hi I have sent my PAC code and my old number have been moved from my old network to id but the messages are using the id number and not my old number 

11
Kash
iD Mobile Employee
3 months ago
J
Civilian
joelsCivilian
asked in Ask a question.

Can't provide PAC

I have provided the details on the PAC form. I have checked the info - but it doesn’t seem to work: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. Kind regards,Joel Stobart

4
Tom
iD Mobile Employee
3 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Issue with my bill over my cap

I have an issue with my bill. I tried to access the chat feature but its not allowing me to send messages. My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please. Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

7
Tom
iD Mobile Employee
3 months ago
Sophie Walker
Civilian
Sophie WalkerCivilian
asked in Ask a question.

didnt recive free case

Hi, I just got my new phone and it said that I should also receive a new case when I ordered the phone and I haven't received a case and was just wondering why that is?thanks

2
Tom
iD Mobile Employee
3 months ago
K
Newbie
KayleighmNewbie
asked in Ask a question.

Old number not transferred today on scheduled transfer date. What happens now?

I supplied my PAC code and chose today to transfer over as it was the earliest available date, but nothing has happened? Old SIM with old provider still working, no texts or any updates on what’s actually happening. Can’t register for an account with ID mobile app as I can’t use my old number so I feel like I’m at a loss already and I haven’t even started using ID mobile. I paid to leave my old provider early to make sure there were zero problems in keeping my old number and now I’m worried. What are my next steps now? 

9
Tom
iD Mobile Employee
3 months ago
A
Rookie
Alphaninja7
asked in Ask a question.

been over 90 days and referral status still pending

HelloMy friend has paid several bills but the referral status is still pending since 7 September.Please can you look into this.Thank you 

2
Tom
iD Mobile Employee
3 months ago
Dean Pob Fellows
Newbie
Dean Pob FellowsNewbie
asked in Ask a question.

selected wrong package

Hi I've just purchased a new contract phone but I've selected the wrong package and the order has gone through. Is there a way to change my package 

3
Tom
iD Mobile Employee
3 months ago
V
Newbie
vanderouxNewbie
asked in Ask a question.

PAC after contract expiry

Hi - My contracted ended 26 Dec, but I neglected to request a PAC beforehand. I can no longer receive the PAC via texting or my account page. Can someone please assist me.Thanks

2
Tom
iD Mobile Employee
3 months ago
N
Newbie
NucleurBreadNewbie
asked in Ask a question.

using data in france to make calls and use the internet

Hi, I’m going on a skiing trip in march and would just like to know if I could use data without any extra cost (if it’s needed to know I have a 100gb plan)

2
Tom
iD Mobile Employee
3 months ago
Helen Ward
Newbie
Helen WardNewbie
asked in Ask a question.

number transfer not worked

I've requested my number transfer twice, giving my PAC, and I was given dates in Dec for the transfer, but nothing happened either time. How can I get my old number transferred to iD please?

3
Tom
iD Mobile Employee
3 months ago
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