Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,852 Topics
  • 18,388 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 238

4852 Topics

H
Newbie
Hounddog142Newbie
asked in Ask a question.

£100 Voucher for Currys not arrived

Hi I have ordered The pixel 8 that includes £100 voucher for currys. I was told it would either arrive in the post or via email. I yet to have received anything and it is past the 30 days. Kind regardsScott Houghton 

1
Tom
iD Mobile Employee
4 months ago
Sciado
Newbie
SciadoNewbie
asked in Ask a question.

Out of plan multimedia and picture messaging?

Why are Multimedia and Picture messaging not included in my Unlimited Plan?I have been with many networks over the last 25 years and have NEVER been charged a large extra fee for such basics as Multimedia and Picture messaging!This is even included in the very cheap Smarty & Voix plans from which I switched to join ID Mobile as this limitation was never mentioned when I signed up for my plan.I am very disappointed with this!!!

5
Tom
iD Mobile Employee
4 months ago
C
Newbie
corinbetts12Newbie
posted in Ask a question.

no signal

Hi there, my signal has completely gone not showing any bars been like it for a few days now wondering what’s up? I can connect to WiFi but cannot make any calls or use mobile data.  I have tried taking the sim card out but doesn’t work and have tried turning my phone on and off. The sim doesn’t look scratched but do you think it is broken? Haven’t tried resetting it yet but want to get opinions.Thanks   

1
Tom
iD Mobile Employee
4 months ago
Michael Fairlie
Newbie
Michael FairlieNewbie
asked in Ask a question.

Free currys card & 5G

HiI recently upgraded from SIM only to pixel 8. This came with a free Currys gift card. How/when can we claim this?I'm also still only getting 4G in a 5G area. Do I need an upgraded SIM?Thanks

1
Tom
iD Mobile Employee
4 months ago
L
Newbie
LjdNewbie
asked in Ask a question.

keep old id number

Is it possible to transfer a ID number which the contract has expired, to a new phone which came with a new ID number? Basically, can I use a pac etc to keep old number within ID?

1
Tom
iD Mobile Employee
4 months ago
I
Newbie
IzzyChanNewbie
asked in Ask a question.

Terminate contract within 14 day cooling off period

Hi, I’ve set up direct debit for a sim only plan and was sent my sim. Within that period I was offered a better deal with my existing provider. What’s the quickest way to cancel my ID mobile contract within 14 days cooling off period? I haven’t even activated the Mobile ID sim.

1
Tom
iD Mobile Employee
4 months ago
M
Newbie
MarkDrummerNewbie
asked in Ask a question.

new phone damged

I have received my new phone today and there is a chip on the glass of the camera array.I spoke to an agent on chat who said I need to return it at my expense. This seems completely wrong and I believe is in breach of the consumer protection act.Its not only the cost that's the issue but the fact if I am sending it to them it becomes my responsibility if anything happens. I   have done a quote with DPD, who they send with and to post it back to them fully insured it would cost £74.99!Has anyone else had experience with this?

2
Tom
iD Mobile Employee
4 months ago
BayazMoon
Newbie
BayazMoonNewbie
asked in Ask a question.

Number porting hasn't happened

Hello,my number was due to port from Vodafone to ID on 16/06.I got a text to say the port was going to happen on 15/06, but then nothing after that.Checking the status of both old (Vodafone) and new (ID) SIM cards - both now display my old number when accessed via the SIM manager on my phone, yet only the Vodafone SIM can make/receive calls or send SMS. The number assigned to my ID SIM has an engaged tone when calling it.My ID account still shows the original ID number registered to the account not my old number.I have contacted ID via chat several times and advised of the issue and they have said that there was an “issue with Three obtaining the files for the transfer” each time I contact them. They gave me an escalation number upon logging the issue in the first instance, which I have quoted each time I have contacted them, yet the status of the issue has not changed in three weeks.I have requested the supply me with an update each time I have contacted them however as expected I hav

18
Tom
iD Mobile Employee
4 months ago
Amber Friedman
Civilian
Amber FriedmanCivilian
asked in Ask a question.

Trying to move nhmber using PAC and not recived a mobile number from ID

I’m trying to submit my request for number to transfer over using PAC. However, it says I should have received a mobile number from ID but I’ve not so I can’t put in a request for the transfer to happen?

1
Tom
iD Mobile Employee
4 months ago
B
Rookie
Bobby168Rookie
asked in Ask a question.

1 month contract transfer second number into same account

Hi, I have a 1 month rollover contract and already transferred a number when i started it at the start of year. But i can’t remember if it upset my monthly contract to transfer a number from another provider.Also now that I'm happy with IDmobile i want to move my main number over but this is the second time. Will i get any problems from doing it a second time?Thanks

3
Tom
iD Mobile Employee
4 months ago
A
Newbie
aic69420Newbie
asked in Ask a question.

Incorrect PAC code issued

Hello! I have recently requested a PAC Code from ID Mobile however, the PAC code I have recieved is invalid and can’t be accepted by my new provider. Is there anyway this can be resolved? 

3
Tom
iD Mobile Employee
4 months ago
L
Newbie
Luke NewcombeNewbie
asked in Ask a question.

Number has not been ported from EE

My old mobile number was due to be ported from EE to iD Mobile on 27/10/2023 using the PAC code I was given by EE. My number was disconnected from EE at around midday on the 27th but my number still hasn’t been ported over to my iD SIM.I’ve contacted EE’s MNP team who say the number ported has been processed on their end but whenever I speak to iD’s live chat, they keep saying the same thing; that “All number transfers require the original network to supply a file to the new network. This file has not been supplied which is completely outside of our control”.I need this to be sorted ASAP.

8
Tom
iD Mobile Employee
4 months ago
Amy Little
Newbie
Amy LittleNewbie
posted in Ask a question.

payments

How can I speak to someone on phone and not a bot 

1
Tom
iD Mobile Employee
4 months ago
Scurtu Daniel
Civilian
Scurtu DanielCivilian
posted in Ask a question.

i do not receive text messages

Hi there. I have some problems with my sim card. I have trouble receiving text messages and sometimes calls so how i can fix it without changing my phone number?

1
Tom
iD Mobile Employee
4 months ago
C
Newbie
CrsimaoNewbie
asked in Ask a question.

Unable to register on the mobile app

I’ve been trying to register my account on the mobile app but keep getting the same error message, that my details are incorrect, even though they are correct. Desperately need help please.

7
Tom
iD Mobile Employee
4 months ago
T
Newbie
TeekushNewbie
asked in Ask a question.

just joined id mobile sim not workin

I have just been sent my id mobile contract sim card and when i pop into the new phone it says there is no sim card . I tried it in my old phone ...same result. I have tried all the suggestions on the tutorial but it does not work . I cannot open an id mobile account to check the status of the new sim  because it needs a text sent to my phone ( which is not possible because the sim is not working ).I am also worried as I have requested my old number is moved to the new sim ( via pac code) .can someone please help?

1
Tom
iD Mobile Employee
4 months ago
Rhys Ashill
Newbie
Rhys AshillNewbie
asked in Ask a question.

ps remote play

hi , I have done a bit of research online and I have been trying to use playstation remote play using mobile data. online it states that I should be able to use remote play with mobile data. unfortunately I cannot and it turns out it could be something to do with the network provider. how do I make it possible to use playstation remote play with my mobile date. I have samsung s23 ultra with unlimited everything. thanks in advance 

1
Tom
iD Mobile Employee
4 months ago
Mirlin1968
Newbie
Mirlin1968Newbie
asked in Ask a question.

roaming in thailand

Anyone know how to contact id mobile from thailand? Tried logins, live chat. Just goes to a page where not allowed access as you are in area block by id mobile. 

1
Tom
iD Mobile Employee
4 months ago
M
Newbie
MilloscNewbie
asked in Ask a question.

Bills

Would like to know how id mobile can change my direct debit payment and the day it gets paid, quite worrying when they have your bank details 

1
Tom
iD Mobile Employee
4 months ago
lauren83ro
Civilian
lauren83roCivilian
asked in Ask a question.

bill details don’t show

Hi, My bills doesn’t show properly the details, just random characters 

3
Tom
iD Mobile Employee
4 months ago
Ryan Hampson
Newbie
Ryan HampsonNewbie
asked in Ask a question.

my services aren't working after a late payment

My services just aren’t working after late payment all paid it said after 24hours it will be switched back on and still nothing can someone help me? 

1
Tom
iD Mobile Employee
4 months ago
Dino Bedin
Newbie
Dino BedinNewbie
asked in Ask a question.

Missed payment on credit file

I cancelled a contract and with that id stop the debit order so could not collect the final payment and then recorded missed payments without informing me, I would this removed from my record as not sure this entirely my fault for assuming the final payment would be taken but solely punished. Is there a way it can be resolved without going the legal route?

1
Tom
iD Mobile Employee
4 months ago
G
Newbie
GinawkNewbie
asked in Ask a question.

itemised Bill

How do I get a complete breakdown of my bill. I mean an itemised bill so I can see what calls I’ve made?

2
Tom
iD Mobile Employee
4 months ago
Walkers2008
Newbie
Walkers2008Newbie
posted in Ask a question.

pac codes

My pac codes are not accepted

1
Tom
iD Mobile Employee
4 months ago
Daisy Wrathall
Newbie
Daisy WrathallNewbie
asked in Ask a question.

I can't log into my account

The account is in my father's name and he does not remember what date of birth he put, so when I click the 'forgot password' option it doesn't help, as I need to input the year of birth.

2
Tom
iD Mobile Employee
4 months ago
Terms & Conditions
Why iD Mobile?