Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,863 Topics
  • 18,439 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 243

4863 Topics

O
Newbie
OhnineoneohNewbie
posted in Ask a question.

Changing account

My contract ended on the 28th of December 2023.I wanted to continue with ID with a Sim only contract as I'm happy with my current phone. I requested a PAC which I received, but when I tried to use it to keep my existing number, the form stated I could not use a PAC to transfer number with the same provider, but here's options to upgrade my contract.Finally I could access sim only as the upgrade paths previously only allowed me phones. So I completed this to upgrade my account to sim only.I have just received the SIM but it is a new number with a new account and you are keeping my old contract active.As the new account was created via the app, I cannot access this account as my email is linked to only my existing earlier account and there was no other email used in creation of the new account. I wish to cancel this new account and change my contract to be SIM only as I requested.Thanks, Anthony

1
Tom
iD Mobile Employee
3 months ago
2
Newbie
2frustratedNewbie
asked in Ask a question.

Phone number transfer delayed

I placed my order on the morning of the 21st Dec providing my PAC code and my transfer was scheduled for the 27th Dec, but the transfer still hasn’t happened. I have read the Switching over Christmas and New Year article which says my transfer should have happened by the 28th December. I am now starting Uni work and need my old number to be able to 2-factor authenticate to online systems. When will the transfer happen? Who can I talk to to find out? The chat bot just says wait 7 days then contact us, but provides no way to make contact!

2
Tom
iD Mobile Employee
3 months ago
B
Newbie
Becca1995Newbie
posted in Ask a question.

monthly bill

Hi, I tried to pay this on 22nd December however kept saying error. I’m not able to pay till the end of January where I can pay the £73.62 plus January’s monthly bill. Would that be possible.

4
Tom
iD Mobile Employee
3 months ago
Joe Ashton
Civilian
Joe AshtonCivilian
posted in Ask a question.

cancel contract

Hi i would like some advice please. I have a contract in my name but which is used by my son.  After a relationship breakup i no longer see him and his mam has bought him a new phone and contract so im left paying £30 month for a contract i dont need or want as i have my own id mobile contract. Is there anyway of canceling contact without being charged any fee's

1
Tom
iD Mobile Employee
3 months ago
T
Civilian
tjgilbertCivilian
posted in Ask a question.

application for contract

so i just applied for a contract with ID mobile, i have a email saying “success, your order is being processed, *refrence number* we will email you when your item has been dispatched. does this mean ive been accepted for the contract? thank you!

5
Tom
iD Mobile Employee
3 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Issue with my bill

I have an issue with my bill. I tried to access the chat feature but its not allowing me to send messages. My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please. Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

1
Tom
iD Mobile Employee
3 months ago
Stacey Michelle
Civilian
Stacey MichelleCivilian
posted in Ask a question.

mobile date

Is anyone else having issues with mobile data I have no data at all and not receiving texts or anything 

1
Tom
iD Mobile Employee
3 months ago
David Fox
Civilian
David FoxCivilian
asked in Ask a question.

voicemail will not set up

My Iphone 13 is just over 3 weeks old and the voicemail will not work. Phone rings after 7 rings goes to what should be voice mail but phone self answers and the caller can hear background noise but not the voicemail. Tried Currys  - no help tried customer service -  no help  had a reference number - not my problem- back to customer service .Currently voicemail is turned off. Good start to ID Mobile service

2
Tom
iD Mobile Employee
3 months ago
Ceri Ann Newbury
Newbie
Ceri Ann NewburyNewbie
asked in Ask a question.

switch

My switch hasn't happened on date selected? 

3
Tom
iD Mobile Employee
3 months ago
Alan Docherty
Newbie
Alan DochertyNewbie
asked in Ask a question.

Claiming cashback

When I signed up in September the deal was to be able to claim casback on certain months.It says on the instructions to go to my account and select the cashback option.I cant find any cashback option in my account so could you please check and provide more information.RegardsAlan Docherty

3
Tom
iD Mobile Employee
3 months ago
J
Newbie
joncrantonNewbie
asked in Ask a question.

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

2
Kash
iD Mobile Employee
3 months ago
Patricia Vespucio
Newbie
Patricia VespucioNewbie
asked in Ask a question.

Wrong PAC

I have been given a PAC number which is not being accepted. Please send another. 

7
Kash
iD Mobile Employee
3 months ago
Paul Callon
Newbie
Paul CallonNewbie
asked in Ask a question.

Always very slow data in my area (under 1mbps)

My immediate area has full 4g signal, but I never achieve a data speed over 1mbps. The three network issues site says there are no problems.I'm fairly rural but can almost see the mast from my house, so it shouldn't be maxed out with users.Post Code is PR3 0QD

1
Kash
iD Mobile Employee
3 months ago
M
Newbie
MariesmileNewbie
asked in Ask a question.

using my mobile abroad

Hi allI am going torremolinos in feb can I use my data mins texts over there I have unlimited, and do I have to change anything on my phone?first time abroad new to it all Thanks in advance 😀

3
Kash
iD Mobile Employee
3 months ago
C
Newbie
ChannaNewbie
asked in Ask a question.

upgrade

I am trying to upgrade my phone, but it won't accept my bank card. How do I go about sorting this out?Thanks

3
Kash
iD Mobile Employee
3 months ago
A
Newbie
AnlalaliNewbie
asked in Ask a question.

Roaming problem in Azerbaijan

Hi. We have a problem with roaming in Azerbaijan.We have 4 ID mobile numbers in our family, 2 Android phones and 2 iphones.We just arrived today and 2 Android phones and 1 iPhone was able to use local BAKCELL GSM2000 network for data roaming only. But we are not able to make any calls locally or to UK. We all did turn our roaming options on before leaving UK. We all have unlimited calls and text and 30GB data. Another problem is phone related. Second iPhone was not able to connect to ID mobile roaming at all. But when I put that SIM card into Android phone, SIM card was able to connect to ID roaming, again with data roaming only, but without any calls. But when I put that SIM card back into iPhone, it is not able to connect to roaming at all. Please help. Whoever can suggest anything really appreciated. 

6
Kash
iD Mobile Employee
3 months ago
D
Newbie
deludedrichNewbie
asked in Ask a question.

How do I convert to PAYG or get PAC after returning phone within 14 day window?

I recently purchased a S23 from currys and ported our old number to it, unfortunately we didn’t get on with the phone so returned it within the 14 day window and got a full refund.At point of return, we were told that the SIM would be turned into a PAYG SIM, and we could either add credit and continue using it, or get a PAC and swap to another operator.However, this has not happened - the account is listed as ‘You have limited menu access as you left iD on 14 Dec 2023. You will be able to access this account for 6 months from the date your plan ended.’ There is no obvious way for me to add credit, and the SIM is no longer able to make calls or SMS etc.We’ve also tried requesting PAC via SMS but didn’t get a reply.Does anyone know how to sort this mess out? We just want to keep the number, don’t care if it ends up on an iD PAYG or PAC.Thanks for any help, Rich.

1
Kash
iD Mobile Employee
3 months ago
C
Newbie
Cindy BoxNewbie
asked in Ask a question.

Transfering my number

I am having issues with transferring my number. I have a PAC code which has never been submitted before and transaction id number but still saying error when inputting all the information. Tried live chat but saying it's busy and to try later but cannot get through on each attempt and the bot is not helpful. How do I resolve? 

2
Kash
iD Mobile Employee
3 months ago
Carly Coewill
Newbie
Carly CoewillNewbie
asked in Ask a question.

stil haven't received my £75 currys gift voucher

I upgraded my phone to a Google pixel 7 on 22nd September 2023 where the promotional offer was a £75 currys gift voucher but I still haven't received anything? 

24
Kash
iD Mobile Employee
4 months ago
J
Newbie
josh492Newbie
asked in Ask a question.

number transfer has not happened.

I have spoken to customer support several times and they claim my issue was raised to technicians and will be resolved in 48 hours. The original number transfer was meant to happen on the 22nd.Ant help?

1
Kash
iD Mobile Employee
4 months ago
Marm22
Newbie
Marm22Newbie
asked in Ask a question.

4g Signal Extremely Slow

Morning. I switched to ID from Plusnet (Now EE) about a month ago. The internet speed is legitimately unusable. The majority of the time, as the data rates are so low, websites and services such as speedtests will simply time out. I bought the mid-tier data plan, but at the current 4g data speeds I wouldn’t even be able to use all of the low-tier data plan if I left the phone on and consuming data 24/7 for the entire month.I’ve added screenshots of my current data rates, when I can get speedtests to work, which isn’t too often.Any ideas on resolution? I already factory reset the phone, as it wasn’t picking up my new number at first. Tried using the sim in other phones too, but it’s still useless. My partner has an ID sim too and her’s is the same. Coverage of my area is indicated as good, and it’s not that I don’t have signal, it’s just unusably slow. I’d rather not go through the headache of switching providers all over again when I just switched, but I'm not sure what else I can do a

3
Kash
iD Mobile Employee
4 months ago
E
Newbie
Ec15892411Newbie
asked in Ask a question.

number port stop request

Hi,  I just ordered a new phone, and requested number porting to occur on Tuesday 2nd Jan. I'd like to cancel the number port request and just keep the ID mobile number. How do I do this please?

1
Kash
iD Mobile Employee
4 months ago
K
Newbie
kirantomymNewbie
asked in Ask a question.

Billing Inquiry and Refund Request for Post-Contract Data Charges

Dear Team,I purchased my phone through the "Pay monthly phone" contract with ID, spanning 24 months. Initially, my plan commenced at £61.99, fluctuating several times over the past two years and currently standing at £64.99 per month. The contractual period for my phone concludes in October 2023 after the designated 24 months. However, my billing statement has consistently reflected the same £64.99 charge for the last two months (November and December), even after the completion of my phone contract, during which I solely utilized data services.I am seeking clarification on the reason for maintaining the identical charge in the final two months and would appreciate a refund for any excess amount. Despite contacting customer service, I was informed that the charges are standard. I find it perplexing that a monthly data plan would cost £64.99.I look forward to receiving a positive response to address my concerns.Best regards,Kiran

1
Kash
iD Mobile Employee
4 months ago
M
Newbie
MrsLJBeNewbie
asked in Ask a question.

£100 curry voucher

Hi,I ordered a new pixel 8 and it came with an offer of a £100 curry voucher which was due by the 28th of December but it has yet to arrive. Can someone please advise how I resolve this?

1
Kash
iD Mobile Employee
4 months ago
Mia Anne
Newbie
Mia AnneNewbie
asked in Ask a question.

my number has trasfered

When I bought my handset with a new sim I entered my PAC code at the check out and specified that I wanted  my number to change on the 29th December. I bought the handset on the 26th December.   When is my number going to be transferred over to my new handset as it hasn’t yet.. I’m using two phones, my old phone with my old sim and my new phone with the new sim.  

1
Kash
iD Mobile Employee
4 months ago
Terms & Conditions
Why iD Mobile?