I placed an order today for a phone contract. I am a new customer.
I got an email saying everything was successful, then a few hours later I get an email saying it wasn’t for the possible following reasons:
- The date of birth that you supplied on your order doesn't match your existing account that you hold with iD Mobile.
- The first name/surname that you supplied on your order doesn't match your existing account that you hold with iD Mobile.
- You need to activate direct debit as a payment method on your current contract with iD Mobile and allow at least 30 days before re-applying.
- You have an outstanding balance with iD Mobile that needs to be paid.
This is insane. Everything I have them is correct, and because I am a new customer and have not yet received the phone or number, I cannot register an account.
