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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4838 Topics

Z
Civilian
zahidm55Civilian
asked in Ask a question.

Switching from existing id contract to a new id contract

Good Morning, I have made a new contract with ID and have also an existing contract. Can I just insert my existing sim to my new phone and start using? Do I need to cancel the existing contract? My existing mobile number will be automatically imported to my new phone contract?

3
Mohammed
iD Mobile Employee
8 months ago
Chris Greenham
Newbie
Chris GreenhamNewbie
asked in Ask a question.

itemised bills in foreign language

How can I change the language in my itemised bills page, everything else is in English but not the monthly itemised bills.

12
andewhite
Legend
1 month ago
Blayne O'Brien
Newbie
Blayne O'BrienNewbie
asked in Ask a question.

contract due to end

My 2 year contract ends in April 2024, will i still be able to use my SIM after the contract ends?

4
Tom
iD Mobile Employee
2 months ago
A
Rookie
awn92Rookie
asked in Ask a question.

Right, unsuccessful PAC switch. Text messages issue. S20 Ultra 5g. Help?

Okay, so a couple of days ago I did the switch form. It said that, yesterday (as in the day after), between 8am and 10pm, the switch would be complete. Got a text at 11am ish during yesterday, saying it's done. Great!It is not done. And to be clear, I did the switch form in the MORNING 2 days ago.  Everything goes through in my old number (good!), EXCEPT. Text messages.  I've found (thanks to a user on this forum) that there's a setting (in my Samsung s20 ultra phone) in the Messages app, that whether it's ticked or not alters what number my texts go from!!!!! (TO BE CLEAR, OTHER PEOPLE ARE RECEIVING TEXTS FROM MY NEW NUMBER, WHICH WOULD IMPLY TO ME THE SWITCH IS NOT COMPLETE. GREAT.)  So in Messages app > 3 dots > Settings > Chat settings, there is an option at the very top, "Chat features." (also says, "Chat one-on-one or in groups over WiFi or mobile networks without using text messages". When it is switched on, my texts go from the new number (BAD). When it is switched off

4
A
Rookie
1 year ago
F
Newbie
FizNewbie
asked in Ask a question.

How long does ID take to deliver sim card?

Ordered on 4th April 2023, a monthly sim only package. Still haven't received it or even an email to say when it is coming. But ID obviously have already billed and set up direct debit for it. How long do I have to wait?  And pay for services I can not even use? 

1
Kash
iD Mobile Employee
1 year ago
U
Newbie
Uriah herpoNewbie
asked in Ask a question.

wrong number on texts

I received a new sim when switched networks.  I did the puk and kept my old number.  But people tell me it's the new number that shows when I text.  The phone and account show me my old number how is this . Thanks 

9
Tom
iD Mobile Employee
10 months ago
Corinne Price
Newbie
Corinne PriceNewbie
asked in Ask a question.

I need a proof of purchase

I need proof of purchase for my insurance company. The live chat doesn’t support this, I have e mailed the address the live chat gave me, left a complaint and no one gets back to me…please help

4
Kash
iD Mobile Employee
2 years ago
R
Newbie
RichardGillisNewbie
asked in Ask a question.

Valid Three PAC not being accepted by IdMobile website

Help, I’m trying to transfer my mobile from Three using a PAC, which I’ve just recently received.  The IdMobile website just says “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.   Anyone got any ideas?

7
J
Newbie
1 year ago
K
Rookie
Kim BrookRookie
asked in Ask a question.

My number has not ported

I changed from lebara to ID mobile. I requested my number to be carried over but i have just realised that my number has not been carried over. please can id mobile sort this out immediately 

6
Tom
iD Mobile Employee
11 months ago
Kourtney Greenwood
Newbie
Kourtney GreenwoodNewbie
asked in Ask a question.

Two numbers?

I have recently switched over to ID and have imported my number which was done successfully, I can text and call with my previous number which I wanted, but with iMessage and facetime to other people with an iPhone, it is a different number, does anyone know why? Thank you.

2
Tom
iD Mobile Employee
5 months ago
C
Newbie
clarecarter39Newbie
asked in Ask a question.

tethering when roaming in EU?

I can only find old answers to this question, and would like some up to date information. I have been with iD mobile for years, and have been able to use my phone and data allowance when roaming within the EU. However, I have never managed to tether another device. From past posts here, I am confused as to whether or not this should be possible. Please can someone tell me if I can tether another device while roaming in the EU, and if so, how? Thank you.

1
andewhite
Legend
1 year ago
C
Newbie
Chris EustaceNewbie
asked in Ask a question.

Poor tethering Speed since upgrade to samsung A54

Hi hopefully someone can shed some light on my problem .Right i joined ID mobile in 2021 i got a 2 year contract and received a samsung A22 . I used my internet on a regular basis and also the mobile hotspot with not 1 issue all the time i had that phone . Now 3 days ago i Upgraded and took out a new 2 year contract with ID mobile and recieved a samsung A54 as part of my upgrade  i have tried using the hotspot to connect to my playstation as i have done for the past 2 years but now i am getting internet speeds of 4MPS and with my old phone on average i would get 20 Mps . I just dont get it as the phone i have now got is only 6 month old . Can anybody help ?. 

2
Kash
iD Mobile Employee
6 months ago
Valdak
Newbie
ValdakNewbie
asked in Ask a question.

sim not provisioned after registering

Sim not provisioned after upgrade 24 hours ago even though text received saying ready to go. Tried all "bot" suggestions,no good...really need a human to sort it out. Thanks Dave

9
Tom
iD Mobile Employee
1 year ago
L
Newbie
lauraaliceNewbie
asked in Ask a question.

iD Mobile unable to take payment by direct debit and referred my case to debt collectors

I have been with iD Mobile for years, last year I wanted to take out another SIM card which I set up a separate direct debit (DD) for. For months iD Mobile, for whatever reason, couldn’t manage the simple task of taking one DD debit from account 1 for sim 1, and a separate DD for sim 2 from bank account 2. They blamed Natwest for months and I took out a case against them. Natwest came back to me to prove that each month iD Mobile would amend my DD every month and take it from the wrong account. This never actually got sorted and I just ended up paying a double bill from one account. In December I no longer needed the second sim so I cancelled it. I did it via a chat and asked them to read back to me which sim they were cancelling. It was all correct so I assumed no more DD’s would be taken from that account. I was wrong. Another bill was paid for from the wrong account so I cancelled that DD. I then went abroad in Jan and swapped out my iD sim for a roaming sim on another network. I th

4
Kash
iD Mobile Employee
1 year ago
Daniel Waller
Rookie
Daniel WallerRookie
asked in Ask a question.

Unlimited Loyalty Addon Not On Allowance

Hi  On my I'd mobile app I have an unlimited loyalty addon on my account but my allowance is still limited to 50gb, live chat customer service don't seem to.understandUsername: REMOVEDCan anyone help? ThanksDan 

6
Daniel Waller
Rookie
1 year ago
Z
Newbie
Zu42
asked in Ask a question.

Fraud or Direct Debit Cancelled by iD Mobile?

I received a text message:Your bank has notified us that your Direct Debit has been cancelled. You can set a new one up using the iD App or My Account. If there is a balance on your account and you don’t have an active Direct Debit with us, it could lead to missed payments and extra charges.- I did not cancel my Direct Debit.- It is visibly planned in my bank account for the next date, as usual.- There is enough money in my bank account- The text message came from the “iD” number, which sent me previously legit messages when abroad- I am in the UK- I am with iD since 2021, not a new customer, no changes made recently- There IS an option to set Direct Debit in my account and it seems like it is not set up(?)What happened? Is this a fraud or real message? How to check if my DD is still set up?

5
Kash
iD Mobile Employee
8 months ago
C
Newbie
cuddlezukNewbie
asked in Ask a question.

Data Rollover Scam

The Data Rollover is a scam, I have a 8gb sim plan, used 1gb,7gb got rolled over, so the following month I had 15gb, but months after that only a maximum of 8gb gets rolled over, so if I have 15gb unused data, the following month my new data allowance is 16gb, and not 23gb. ID Mobile is a scam, if you want Data Rollover of all your data, sign up to Sky Mobile!

7
T
Newbie
1 month ago
Sally Ord
Newbie
Sally OrdNewbie
asked in Ask a question.

PAC

I have received my PAC code from o2 but ID keeps saying there is a problem with it any ideas on what i need to do?

2
Tom
iD Mobile Employee
11 months ago
S
Newbie
svanr1967Newbie
asked in Ask a question.

Calling UK mobiles overseas whilst roaming.

Hi I have a query about using the roaming features. My husband and I have both switched to ID mobile and are intending to use our phones on holiday in the Canaries (band 1) next month.  I understand that calling the UK and local Spanish numbers whilst we're overseas is included. But what about calling each other in the Canaries? I assume that this will be free also, but I couldn't find the answer in the guidance. I look forward to hearing from you. Jeff     

2
Kash
iD Mobile Employee
1 year ago
Lynda M Lynch
Newbie
Lynda M LynchNewbie
asked in Ask a question.

allowing withheld calls

Good Morning, we will be getting a call from DWP and they will be using a withheld number how do I make sure it gets through 

9
Tom
iD Mobile Employee
6 months ago
D
Newbie
davidkerr04Newbie
asked in Ask a question.

Armed Forces Covenant

Can anyone clarify where iD stands on the Armed Forces Covenant?  I’m about to deploy overseas for 6 months and would like to take a contract break so that I’m not paying for a service I can’t use. I’m not asking to get free service - would happily pay for the outstanding months on my contract after I return. Customer service aren’t being very helpful, even when I explain that I can provide evidence from my Unit Welfare Officer. 

1
Rory
Newbie
1 year ago
Chris528
Newbie
Chris528Newbie
asked in Ask a question.

Annual increase

I recently signed up with id mobile as I was interested in their deal and in the email I got sent it said no annual price increase.  After I signed up I then got another email saying that I would in fact have the monthly price increased each April.  I was a little bit shocked so I contacted id on the chat and they did indeed confirm that I would get an annual increase. As I was in the cooling off period I immediately canceled as I felt I had been mis sold.  My question is why do they sell it as no annual increase but when it comes down to it, this is false. Maybe I have the wrong end of the stick? 

4
Kash
iD Mobile Employee
2 months ago
And777
Newbie
And777Newbie
asked in Ask a question.

cant register

I’ve tried registering with Id Mobile after putting the new sim in my phone. my old number is active as i carried over from BT. However i can only get through to the second stage of registration by putting in the new id mobile, however when im sent a security code nothing happens as my old number is active. what am i supposed to do?

6
Tom
iD Mobile Employee
9 months ago
S
Civilian
Shea190Civilian
asked in Ask a question.

Contract ended but still being charged

Hi I'm after some advice if anyone can help. My contract ended in November 2022 but I have still been charged so I canceled my direct debit. I have tried to contact ID mobile loads of times but I can't seem to get an answer. I have now received a letter through the post saying that I still owe them money and I have 7 days to pay. I'm pretty sure that they owe me money though. Does anyone know how I can speak to someone to get this sorted? Thanks

2
Tom
iD Mobile Employee
1 year ago
Scott Mclaren
Newbie
Scott MclarenNewbie
asked in Ask a question.

is this a scam!???

Is this a scam!?? The Sim barely works! Restrictions on internet! Bad signal! Slow speeds! Can't get help! Can't get an answer! Can't cancel! Can't ring anyone!! Unless I get help today I'm done!

6
andewhite
Legend
1 year ago
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