no signal and network problem

  • 10 February 2024
  • 9 replies

Userlevel 1

Hi!! I have 3 hours now since I can’t use the internet or the phone to make calls.I tried to use the app and also is not working.What is this? 


Best answer by WelshPaul 10 February 2024, 16:20

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9 replies

Userlevel 8
Badge +6

Some customers may still be experiencing intermittent issues with the network. Their engineers are working hard to fix it and they apologise sincerely to the inconvenience this is causing.

Userlevel 1

Clearly this issue has not been rectified I've had no mobile data or calls for 3 days.  What's the point of a mobile phone if you can't connect to the network!!

Please can you tell us what's going on? When will this be fixed?

@WelshPaul do you work for iD?

Both my partner and I just got our signal back in Sheffield after several hours. 

No network can’t make a single call what’s going on 

Userlevel 7
Badge +4

Hi @Iuliana1997, @Debd, @David Baker, @KoalaKub & @Rubel123


Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.




Have not been able to phone or receive calls for 8hrs now

Userlevel 7
Badge +7

Hi @Murdie Ross,

Welcome to the Community!

Are you still experiencing the issue?

It may be worth restarting the handset or resetting your network settings to see if that gets calls working.

Some customers are still having issues with 3G calls which is being worked on.




Why iD Mobile?