Can’t hurt to ask… Speak to a live chat agent and see what they say.

https://idmobile.co.uk/live-chat 

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Hi @Amyy Jahmari-Tamarah Jayne 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom