Hi all this is quite weird as in June I had paid my bill off for two months in advance which means I’d only have to pay this months which is what I did on the 30th of August which would mean I should be all paid up but my services have been stopped and I have been told that I have an outstanding balance of £20.91p but this isn’t even my monthly bill it’s a good £10 off so any help would be great thanks
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outstanding payment
Best answer by Tom
I’ve removed the photo of your bill as it contained personal information, please refrain from posting personal info while on the public forum.
However, taking a look at the bill, it looks like your monthly recurring charge was a longer period than the usual 30 days, this is typically done after a change in direct debit payment date.
https://www.idmobile.co.uk/directdebit
Tom
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