Cancellations

iD Mobile iD Mobile Employee

Tutorial How to return your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

0 570 4

3 months ago

iD Mobile iD Mobile Employee

Tutorial How to return your SIM only contract

If you’re thinking of returning your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 d...

0 941 4

4 months ago

iD Mobile iD Mobile Employee

A top tip for leavers. Keep that Direct Debit open!

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. One of the most important t...

1 15326 10

4 months ago

iD Mobile iD Mobile Employee

Tutorial How to cancel your SIM only contract

If you’re thinking of ending your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 days...

1 5963 2

5 months ago

iD Mobile iD Mobile Employee

Tutorial How to end your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

0 1872 0

8 months ago

iD Mobile iD Mobile Employee

Cancelling your Direct Debit does not cancel your plan.

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. As mentioned in the title, c...

0 589 0

11 months ago

L

LegendusMaximus Civilian

How to leave iD mobile

Solved

Hi, Do you know how to leave iD mobile and how much data is stored on my sim and will be lost in the process? P.S. Can you keep your number?

0 98 4

18 days ago

A

Arch Civilian

Charged but cancelled contract

Question

having returned the phone unused and not activated I was surprised to find I had been charged. The sales people told me it was totally cancelled and nothing more had to b done. I then cancelled my dd and now receive emails telling me I cancelled my dd and I shouldn’t have done so. Have tried to cal...

0 168 6

A

1 month ago

L

lorrainp Civilian

PAC codes and closing bill

Solved

Hi, I have just ported my number from Vodafone to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out to Virgin (EE) as the signal is too bad in my area. 13 days into my ID contract, and 6 days after my number port, I have just requested a PAC through the ID Mobile app. The P...

0 310 5

1 month ago

bhavin

I have cancelled my ID sim however I want to use it again, would this be possible?

Solved

Re-use my ID sim

1 35 1

1 month ago

K

Karenphilips17 Civilian

I don't have my sim, don't know what the number is, and have no way of getting it

Solved

I’ve lost my sim - never used it! And want to close my account but can’t do it without the number. Please advise what I need to do

0 47 4

K

1 month ago

Anetapiasecka24

canceling the card

hello, I have a phone card in your sirmie how can I give it up?

0 20 1

2 months ago

viva2728

Upfront payment not credited on cancellation.

Solved

In June I was advised that I could upgrade my phone early. I choose a phone on the ID website and it was delivered the following day, I made an upfront payment of £29.99. On receipt of the phone I realised that I had made a mistake and purchased a phone on a brand new contract. I contacted Customer...

0 109 1

2 months ago

P

Paul M Civilian

Cancel my SIM only - as it fails to work in my phone.

Solved

I ordered this on Monday, but the SIM doesn't work in my phone at all, it just says "Insert SIM" so its completely useless, how do I cancel it ?

0 145 4

P

2 months ago

Faith_howe

Contract was meant to be up!!

Hey, my contract was meant to be up in April and/or was meant to receive a upgraded. You did not notify me of a cancellation or a upgraded and you are still continuing to take money out of my bank. Please contact me, thanks

0 108 1

3 months ago

K

Kay29 Civilian

Will my upgrade revert upon returning it?

Solved

I had an upgrade through Id on 11th June but decided I didn't like the phone so returned it to cpw on 22nd June. Will my plan go back to the original plan? Also when will I be able to get an upgrade?

0 88 3

K

3 months ago

krokadia

Cancel Sim Only

Solved

Hi, I purchased a sim today and when I put it in my phone it says network locked. I contacted EE and they said the phone is unlocked so its an issue with the sim. I now want to cancel the sim but it says you need to register with ID mobile app and cancel through the app. When I try to register for t...

0 86 1

4 months ago

H

happyjack Civilian

How do I end my contract?

Solved

i'm going round in circles trying to exit my contract at the end of term can anybody help can I do this at car phone warehouse

0 330 5

H

4 months ago

N

nathui Civilian

Confusion in regards to the termination of my data plan

Solved

30 days ago i asked for a pac code as I was going to end the plan. I thought that was all I needed to do. However, when I was checking just now, it showed on the site that it is not terminated. Can you tell me exactly what I should do in order to cancel my plan. I also want to request for a refund...

0 101 2

4 months ago

Nigel G Civilian

returned phones, need PAC Code

Solved

OK, returned my phones within the 14 days. I would have rather just swapped the hand sets but service I have received from CPW has been appalling and idmobile wont answer the phones or resond on chat. How am supposed to get my pac codes?

0 133 6

4 months ago

ukmercenary

PAC Code

Solved

Hello Please can I have my PAC Code I want to leave the Three network is terrible Cheers Paul S

0 253 2

5 months ago

K

Kenneth

Issue with ending my contract online

Question

Once I get to the reasons for wanting to leave I can tick the appropriate circle but the continue message is below the screen and if I drag it up to try and click it and let go it disappears again without continuing!

0 72 1

5 months ago

calevie Civilian

I need my PAC code from iD

Question

How do I get my puc number from id

0 7706 5

5 months ago

sharev

Lost phone and want to cancel account

Question

I have lost the phone and trying to get in contact with ID today is ludicrous as I cannot remember my password. I want to cancel the account and get a pac code. Please can this be arranged.

0 76 1

5 months ago

Wegrzyn anita Civilian

Closing a contract

Question

Hi Too anitawegrzyn hi I called you and I wanted to close the contract and you did not want me help please do not want me to do this contract anymore

0 57 2

5 months ago

How to end your pay monthly plan

How to cancel your SIM only contract

85 Topics

Tutorial How to return your pay monthly plan

Tutorial How to return your SIM only contract

A top tip for leavers. Keep that Direct Debit open!

Tutorial How to cancel your SIM only contract

Tutorial How to end your pay monthly plan

Cancelling your Direct Debit does not cancel your plan.

How to leave iD mobile

Solved

Charged but cancelled contract

Question

PAC codes and closing bill

Solved

I have cancelled my ID sim however I want to use it again, would this be possible?

Solved

I don't have my sim, don't know what the number is, and have no way of getting it

Solved

canceling the card

Upfront payment not credited on cancellation.

Solved

Cancel my SIM only - as it fails to work in my phone.

Solved

Contract was meant to be up!!

Will my upgrade revert upon returning it?

Solved

Cancel Sim Only

Solved

How do I end my contract?

Solved

Confusion in regards to the termination of my data plan

Solved

returned phones, need PAC Code

Solved

PAC Code

Solved

Issue with ending my contract online

Question

I need my PAC code from iD

Question

Lost phone and want to cancel account

Question

Closing a contract

Question

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Cancellations

Tutorial How to return your pay monthly plan

Tutorial How to return your SIM only contract

Tutorial How to cancel your SIM only contract

Tutorial How to end your pay monthly plan

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