Cancellations

Everything you need to know about cancelling your account or returning your order.

76 Topics
142 Replies

iD Mobile iD mobile employee

Tutorial How to return your SIM only contract

If you’re thinking of returning your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 d...

iD Mobile iD mobile employee

A top tip for leavers. Keep that Direct Debit open!

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. One of the most important t...

iD Mobile iD mobile employee

Tutorial How to cancel your SIM only contract

If you’re thinking of ending your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 days...

iD Mobile iD mobile employee

Tutorial How to return your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

iD Mobile iD mobile employee

Tutorial How to end your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

iD Mobile iD mobile employee

Cancelling your Direct Debit does not cancel your plan.

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. As mentioned in the title, c...

krokadia

Cancel Sim Only

Question

Hi, I purchased a sim today and when I put it in my phone it says network locked. I contacted EE and they said the phone is unlocked so its an issue with the sim. I now want to cancel the sim but it says you need to register with ID mobile app and cancel through the app. When I try to register for t...

Arch Rookie

Charged but cancelled contract

Question

having returned the phone unused and not activated I was surprised to find I had been charged. The sales people told me it was totally cancelled and nothing more had to b done. I then cancelled my dd and now receive emails telling me I cancelled my dd and I shouldn’t have done so. Have tried to cal...

happyjack Rookie

How do I end my contract?

Solved

i'm going round in circles trying to exit my contract at the end of term can anybody help can I do this at car phone warehouse

nathui Rookie

Confusion in regards to the termination of my data plan

Solved

30 days ago i asked for a pac code as I was going to end the plan. I thought that was all I needed to do. However, when I was checking just now, it showed on the site that it is not terminated. Can you tell me exactly what I should do in order to cancel my plan. I also want to request for a refund...

Nigel G Rookie

returned phones, need PAC Code

Solved

OK, returned my phones within the 14 days. I would have rather just swapped the hand sets but service I have received from CPW has been appalling and idmobile wont answer the phones or resond on chat. How am supposed to get my pac codes?

ukmercenary

PAC Code

Solved

Hello Please can I have my PAC Code I want to leave the Three network is terrible Cheers Paul S

Kenneth

Issue with ending my contract online

Question

Once I get to the reasons for wanting to leave I can tick the appropriate circle but the continue message is below the screen and if I drag it up to try and click it and let go it disappears again without continuing!

calevie Rookie

I need my PAC code from iD

Question

How do I get my puc number from id

sharev

Lost phone and want to cancel account

Question

I have lost the phone and trying to get in contact with ID today is ludicrous as I cannot remember my password. I want to cancel the account and get a pac code. Please can this be arranged.

Wegrzyn anita Rookie

Closing a contract

Question

Hi Too anitawegrzyn hi I called you and I wanted to close the contract and you did not want me help please do not want me to do this contract anymore

Tubb93

Cancelled contract problems

Question

Hi all, hopefully someone can help! So in February I cancelled my contract with ID due to the fact i have moved to NZ. However I am still being charged for my contract 3 months later... Unfortunately I am unable to access the web chat and it will cost me a fortune to call the contact number. How do...

russg Rookie

PAC Code PAYG

Solved

Can somebody PLEASE explain how I get a PAC code for my PAYG number? Tried calling - no answer Tried webchat - never enabled Tried Twitter - got a response, but still no PAC Tried Facebook - got a response, but still no PAC Tried the website, but cannot see any option to cancel a PAYG account and g...

Halima Taleb

Ordered the same deal twice

Question

Hello I have ordered the same deal twice. I want to cancel one of the but the live chat is busy. So I want to cancel one of them please which is this one : 103585638 thank you.

LynRandall Rookie

Cancel account.. I live abroad

Question

I have emigrated and need to cancel my son's account please

stephenwood13

I want to cancel my two SIM cards

Solved

im trying to cancel my two teenagers pay monthley sims but it is a nightmare trying to speak to someone. can somebody help please.

AmritaMal

Rude colleagues on the 7777 line

Well , I am not very happy with the service given today, I did not get his name , but I shouldve. As my issue was getting paid twice from ID mobile , I had called last year in July to cancel this sim only plan which was £12.50 and I noticed in February 2019 because, I am a student I am busy , so I n...

Ferisher Rookie

Finding my iD number on a non smart phone with no signal

Solved

I recently received my SIM card, but upon inserting it into my Nokia3310 discovered I have no signal at home. Unfortunately, this is quite a problem so I went about trying to cancel the contract. I wasn't able to create or log in to my account because I have no way of finding my number on my phone,...

zziwa

I purchased same deal twice, how can i cancel one of them?

Solved

Yesterday, I ordered Sim-only-deal twice by mistake. I want cancel one of them. I tried to LiveChat, but everyone is busy My order numbers are 102578478, 102578406 I wanna cancel 102578406

Ed C

I've lost my SIM and I want to cancel my contract.

Question

How do I contact ID mobile by email? I am currently in Afghanistan and it is hard to get a decent line to call UK. I have lost my ID Mobile sim card and will not be in UK for next six months. I, therefore, wish to cancel subscription. I cannot register my account as you do not seem to recognise...

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Hikari
5 likes

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