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Cancellations

Community discussions about cancelling your account or returning your order.

1,514 Topics
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Don't want to pay TWO monthly Fees

why are you sending me an invalid pac code

Hi ID, I have requested my pac.but you are sending me the one giffgaff sent me in December 2020…Who do I have to chase down to get the correct one?

lost sim and I don’t know my number to pay and cancel.

I’ve lost my sim and don’t know my number but need it to pay my outstanding bill. How do I find out what my number was as you need it for all automated services and the call centre is closed..

Death of an account holder

My brother died a few weeks ago. I am organising his things and I have seen that he was a customer of ID Mobile, and he pays £20 every month for “unlimited use of the internet and phone calls” for when he went abroad. I would like to keep this arrangement with ID Mobile for myself. Can you change my...

Cancel my sim only contract

I’m trying to cancel my sim only contract, I don’t have access to my idmobile account, therefore I can’t cancel throught the app or get the 4 pin customer support code and cancel it through the automated calls. I have not made an idmobile account in my name, and it does not allow me to register/logi...

cancel contract without sim

I can’t set up an app account without using my SIM card, in order to cancel my contract! I want to end my contract, as there is no coverage at my house.

cancel disconnection request

I accidentally cancelled my contract on the I'd app. How do I cancel this request? I want to stay with ID mobile. I have a week before my contract ends, please help.

Fraudulent Account set up in my name

I seem to be the latest victim of ID Mobile! Someone has set up a fraudulent account in my name and I am getting invoices to pay. I have reported this to the Fraud and Cyber crime website of the Police and I will personally make a point of having the Police investigating the activities of ID Mobil...

cancel contract during cooling off period

I cancelled my monthly id contract and set up a new id sim only contract. It won’t allow me to use my pac code. I therefore want to cancel my new sim only contract. How do I do this?

cancel my account

I want to cancel my contract but I lost my phone and cannot remember the number and i forgot my login details. I already cancelled the direct debit in my bank. I’m worried I might be in trouble for the left billing. pls can someone help me. thanks

Why Can't I cancel my contract?!!!!!!!!!

Why is this so difficult! it shouldn’t be like this, it is imposible to cancel the contract.I have a contract with ID Mobile which I have had for almsot 2 years now and I have just 2-3 months left and wanted to pay it off and close the contract but it is impossible to complete this. I got the contra...

End of Contract - how do I cancel it?

Hi, I have a SIM only monthly contract. I would like to end my contract ASAP. Can you please let me know what I need to do and whether there are any fees to pay? I am not interested in keeping my number and I am not going to transfer my number to another network. Thanks

Cancel Request to Leave ID Mobile

Hey, I've accidentally requested to leave ID mobile and I’d like to cancel the request to leave, how do I go about doing this? There’s no customer service email or number!?Cheers!

Cancellation through death of husband who had the mobile to use while in hospital

I hold an ID contract for myself and bought a contract for my husband while he was in hospital, to enable him to contact me. He has since passed away and I now want to cancel this.

got bill after cancelation durind 14 days

i Bought ID Sim some days ago and cancelled my contract within 7 days because net speed was very slow on my area,i have talk to them via chat and she told me I am cancelling within 14 days so she gonna send me back my money, but today i gor bill from them?? its very bad they dont have proper email o...

Still trying to cancel SIM only contract within cooling period

I am still trying to cancel a SIM only contract. Please PM me to discuss or even better, provide a phone number to actually talk to a human

end contract - can't cancel account

I have clicked “end my contract” at least 5 times over the past 7 weeks on the app and it has said it will be cancelled yet I am still being charged £12 monthly? Absolutely disgraceful, need my contract ending as soon as possible.

cancellation

I'd like to cancel my contract but no longer have a number. Can I get a help please?

Need to cancel but cant get on app or online?

Hi. Need to cancel my sons account as he’s lost his phone and I refuse to get him a new one for now. I cannot get onto app or website and phone is lost. I can’t believe it’s impossible to get in touch with you! Please get back to me ASAP. My daughter already has an id mobile sim which she uses but...

cancel my contract

I would like to cancel my contract. How do I do it? Thanks

HELP: PAC code needed

I need my PAC in order to leave ID but when I text 65075 with saying ‘PAC’ plus date of birth it doesn’t work. I get a reply telling me to contact you. And then on your contact page there isn’t anyone to speak to. How do I get my PAC?

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