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Cancellations

Everything you need to know about cancelling your account or returning your order.

  • 103 Topics
  • 205 Replies
iD Mobile
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iD Mobile
started this topic

How to end your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult...
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iD Mobile
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iD Mobile
started this topic

How to cancel your SIM only contract

If you’re thinking of ending your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or s...
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103 Topics

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iD Mobile iD Mobile Employee

A top tip for leavers. Keep that Direct Debit open!

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. One of the most important t...

18081 12
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1 month ago
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iD Mobile iD Mobile Employee

Tutorial How to return your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

744 4
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6 months ago
Rank
iD Mobile iD Mobile Employee

Tutorial How to cancel your SIM only contract

If you’re thinking of ending your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 days...

7595 3
W
Rank
6 months ago
Rank
iD Mobile iD Mobile Employee

Tutorial How to return your SIM only contract

If you’re thinking of returning your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 d...

1160 4
Rank
7 months ago
Rank
iD Mobile iD Mobile Employee

Tutorial How to end your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

2159 0
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11 months ago
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iD Mobile iD Mobile Employee

Cancelling your Direct Debit does not cancel your plan.

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. As mentioned in the title, c...

1078 0
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1 year ago
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shaneo1995

Return of mobile not confirmed
Question

Hi there  Recently requested to return a pay monthly mobile deal before the 30 day period it was marked as received by the tracking on royal mail friday but I have received no confirmation from id and my 30 days has now expired is this normal to take this long after receiving the phone   Thanks

16 1
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2 days ago
C
Confused2017

contract accidentally closed
Question

I was just looking to see how much it would cost if I was to leave Id early, I never actually proceeded with it but now all of a sudden phone has been cut off a month later with a message saying my contract was ended early by myself which it wasn’t? I need my phone to be working as a matter of urgen...

14 1
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3 days ago
M
MrsPhillips

wondering if ID Mobile is intentionally rubbish or incompetent?

I cancelled my contract with ID Mobile on June 23rd. Since then, I have had to cancel my account a further 2 times - which joyfully included being told that I DIDNT actually cancel my account (despite having already set up another account with EE - so why would I do that, exactly?), and yet I am sti...

257 4
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6 days ago
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Slydinero1

cancellation
Question

I ported my O2 number to ID when I visited London.. I was told it was gonna work in where I live Andover.. and it still didn’t work .. so I called the ID company and could be able to cancel it .. and yet still my account was debited and money was taken from my account even though I had the contract...

12 1
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8 days ago
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Simone94 Civilian

End my pay pay monthly plan
Solved

Hi there, I would like to end my contract soon. I read a couple of topics about this matter. That`s my plan > Pay Monthly 1 Month - £10.00  I logged in to my account and found out that I joined iD or upgraded to a new plan on 02 APR 2019 and my contract ended on 01 MAY 2019. I believe this plan i...

108 2
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1 month ago
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G4vin

Best way to trial ID mobile to check signal strength
Solved

I'm currently with EE and live in a remote area and only get signal through 4g calling. I'm thinking of switching to ID mobile but I'd like to test the signal strength first with an ID mobile sim (the coverage checker tool for ID mobile like EEs isn't granualar enough to know for sure) What's the be...

37 1
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1 month ago
Sophieo97

being charged for a finished contract
Solved

My phone contract started in September 2017 and I’m still being charge 2 months after it should have finished?

38 1
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1 month ago
J
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Jenks15 Civilian

Can i cancel a STAC Code
Question

Did this by accident can it be cancelled

45 3
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2 months ago
Pickers

I want to cancel my contract

I wish to terminate my contract  

99 1
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2 months ago
jvicks

phone screen broken
Question

I have just upgraded from a sim plan to a monthly iPhone 11. I have had the phone for no longer than two months and it’s not functioning properly 

88 5
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2 months ago
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LegendusMaximus Civilian

How to leave iD mobile
Solved

Hi, Do you know how to leave iD mobile and how much data is stored on my sim and will be lost in the process? P.S. Can you keep your number?

153 4
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3 months ago
A
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Arch Civilian

Charged but cancelled contract
Question

having returned the phone unused and not activated I was surprised to find I had been charged. The sales people told me it was totally cancelled and nothing more had to b done. I then cancelled my dd and now receive emails telling me I cancelled my dd and I shouldn’t have done so. Have tried to cal...

228 6
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4 months ago
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lorrainp Civilian

PAC codes and closing bill
Solved

Hi, I have just ported my number from Vodafone to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out to Virgin (EE) as the signal is too bad in my area. 13 days into my ID contract, and 6 days after my number port, I have just requested a PAC through the ID Mobile app. The P...

445 5
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4 months ago
bhavin

I have cancelled my ID sim however I want to use it again, would this be possible?
Solved

Re-use my ID sim

75 1
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4 months ago
K
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Karenphilips17 Civilian

I don't have my sim, don't know what the number is, and have no way of getting it
Solved

I’ve lost my sim - never used it! And want to close my account but can’t do it without the number. Please advise what I need to do

94 4
K
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4 months ago
Anetapiasecka24

canceling the card

hello, I have a phone card in your sirmie how can I give it up?

78 1
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5 months ago
viva2728

Upfront payment not credited on cancellation.
Solved

In June I was advised that I could upgrade my phone early. I choose a phone on the ID website and it was delivered the following day, I made an upfront payment of £29.99. On receipt of the phone I realised that I had made a mistake and purchased a phone on a brand new contract. I contacted Customer...

169 1
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5 months ago
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Paul M Civilian

Cancel my SIM only - as it fails to work in my phone.
Solved

I ordered this on Monday, but the SIM doesn't work in my phone at all, it just says "Insert SIM" so its completely useless, how do I cancel it ?

244 4
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5 months ago
Faith_howe

Contract was meant to be up!!

Hey, my contract was meant to be up in April and/or was meant to receive a upgraded. You did not notify me of a cancellation or a upgraded and you are still continuing to take money out of my bank. Please contact me, thanks

180 1
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6 months ago

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