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Cancellations

Everything you need to know about cancelling your account or returning your order.

166 Topics
348 Replies

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iD Mobile

started this topic

How to end your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult...

iD Mobile

started this topic

How to cancel your SIM only contract

If you’re thinking of ending your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or s...

166 Topics

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Most replies Most views Newest first

iD Mobile iD Mobile Employee

Tutorial How to end your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

0 2511 1

22 hours ago

iD Mobile iD Mobile Employee

Tutorial How to return your SIM only contract

If you’re thinking of returning your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 d...

1 1376 7

5 days ago

iD Mobile iD Mobile Employee

A top tip for leavers. Keep that Direct Debit open!

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. One of the most important t...

2 21724 14

6 days ago

iD Mobile iD Mobile Employee

Tutorial How to return your pay monthly plan

0 966 4

8 months ago

iD Mobile iD Mobile Employee

Tutorial How to cancel your SIM only contract

If you’re thinking of ending your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 days...

1 9062 3

9 months ago

Mal86

cancellation

Solved

I want to cancel my contact but do not know my number or passwords or out like that

1 36 3

1 hour ago

SuMas

Lost phone, can't access account

Question

I need to stop my daughter's ID SIM because she has dropped her phone irretrievably in a river! However, I can’t access her account because she is under 18, and when we took out the SIM only contract for it, my email address was used. However I already had an account attached to that email address...

0 3 0

7 hours ago

Ghetoboc

end my contract

Solved

Hi I need to end my contract pay monthly. i believe it expires on 5th of may. I don t have the sim with the number anymore so I can log in in the app. If there is another way let me know ASAP. So im giving you the 30days notice now. The number is *******. Need it closed from when it expires. thanks...

0 112 2

13 hours ago

Malvinuke7 Civilian

Re CONTRACT CANCELLATION

Question

Dear Richard, Hello. I’m dedicated this to u as I really hope u would be able to help me. I bought my contract 2017 Oct for 2 years, till 2019 Oct. So now it’s already extended for more than 5 months and I really want to cancel it. But I can’t because of corona situation. The problem is I don’t need...

0 27 4

20 hours ago

isabellaisett Civilian

Cancel Account

Question

I need to cancel my account- I tried online and it said it was pending but I got charged for another month- I got a text saying it was in the process but that I had to double confirm by calling a number. I did and the call center is not working. I need someone from ID mobile to contact me via email...

0 6 1

21 hours ago

Dave2020

Returned SIM but i still have a small Bill?

Question

not needed

0 9 1

22 hours ago

Ailsanewby

canx of contract

Hi I have been unable to canx my contacts online for telephone number 07402101320 i have canx my direct deb

0 2 0

22 hours ago

Ruzbuk

I need to cancel my plan which end on 27th April

Question

Hi, I have been trying to cancel my contract. But as your call centres are closed and online chat service is also not online I am unable to do so. Could you please advise the best way to to this. Thanks.

0 9 1

1 day ago

anonymous20201

Help from an employee please

Question

Need someone from I.D to contact me regarding cancelling my plan. Not only is my sim lost, but I don’t have my login details anymore so any security code to reset them is null. Made this account to hopefully get someone to contact me and sort this out Appreciated.

0 24 3

1 day ago

wendy123

phone completely broken - 9month remaining on contract

Question

my daughters phone is completely broken and doesn dot work , I already spent £150 in dec repairing it , she still has 9months remaining on contact whts th ebest thing to do can I cancel the contract

0 8 1

1 day ago

BAMSY

ENDING MY MONTHLY CONTRACTS

Solved

My monthly 2 contracts has ended almost 2 years ago and I just stopped my direct debit on the contract 2 months ago. I did not use this 2 numbers for a single day neither did I renew the monthly contract. I was surprised to receive demand notice on the 2 numbers this week. I called the ID mobile off...

0 32 1

1 day ago

Annie.3000 Civilian

Cancelling My Contract

Question

Hi, I can't seem cancel my contract on the app and I don't wish to continue with ID mobile (My plan ends at the end of April'2020). I've followed all the steps but I'm told the site is under construction and I can't call anyone because of Covid19. Please help as I refuse to continue with the plan in...

0 56 3

1 day ago

KrisG1 Civilian

PAC Code error

Question

Hi, I am trying to get a PAC code from my ID PAYG sim to transfer to EE. I have tried this several times but I only get “Hi, something went wrong with your request” texts from ID. How do I solve this so I can actually get my PAC code. Thanks

0 22 2

1 day ago

Rambunctious

Cancel Pay Monthly Contract Early

Question

Hello! I would like to cancel my mobile contract early and get my PAC code to transfer my number to my new phone/network. How can this be done at the moment while the call centres are closed? Thanks

0 12 1

1 day ago

happyjack Civilian

How do I end my contract?

Solved

i'm going round in circles trying to exit my contract at the end of term can anybody help can I do this at car phone warehouse

0 450 6

1 day ago

Jason78

jason

Question

Contract is finished this month but need to cancel else it will continue rolling on which I don’t want, app isn’t working and the customer contact page has been saying “under construction” for days and web chat is closed!! Help

0 10 1

1 day ago

Hazza07

PAC code

Question

I received a PAC code from ID yesterday and it’s not working with Virgin. My bill is now due again as the pac code didn’t work.

0 5 0

1 day ago

Lisa R

Wrong contract cancelled

Question

I have three ID Contracts. I cancelled one of them over the phone whilst speaking to an adviser but today after the cancellation time the wrong contract has been cancelled by ID. I desperately need this number reinstalling ASAP but can’t speak to anyone as all call centres are closed. Can anyon...

0 16 1

2 days ago

Frenchy.r

Sorry, we're experiencing some issues processing your request.

Question

ive received this sim card a few months ago in january and since then have been trying to activateit but it refuses to work. meanwhile ive been getting chardged every month and would like to cancel it. would love some help on how to do that as i cannot seem to cancel it from the website since it ask...

0 9 0

2 days ago

Kazzyb

cant cancel my contract on app

Solved

Hi I'm trying to cancel my contract its telling me online that I can do through the app yet when you get down to it it say ring customer service yet you are shut. How can I cancel my contract? Thanks

0 21 1

2 days ago

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