Cancellations

Everything you need to know about cancelling your account or returning your order.

67 Topics
106 Replies

iD Mobile iD mobile employee

A top tip for leavers. Keep that Direct Debit open!

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. One of the most important t...

iD Mobile iD mobile employee

Tutorial How to return your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

iD Mobile iD mobile employee

Tutorial How to end your pay monthly plan

If you’re thinking of ending your pay monthly phone plan and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your plan recently (no more than 14 days ago...

iD Mobile iD mobile employee

Tutorial How to cancel your SIM only contract

If you’re thinking of ending your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 days...

iD Mobile iD mobile employee

Tutorial How to return your SIM only contract

If you’re thinking of returning your SIM only contract and leaving iD Mobile, we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the information you need below. If you bought your SIM only plan recently (no more than 14 d...

iD Mobile iD mobile employee

Cancelling your Direct Debit does not cancel your plan.

If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page. As mentioned in the title, c...

Tubb93

Cancelled contract problems

Question

Hi all, hopefully someone can help! So in February I cancelled my contract with ID due to the fact i have moved to NZ. However I am still being charged for my contract 3 months later... Unfortunately I am unable to access the web chat and it will cost me a fortune to call the contact number. How do...

russg Rookie

PAC Code PAYG

Solved

Can somebody PLEASE explain how I get a PAC code for my PAYG number? Tried calling - no answer Tried webchat - never enabled Tried Twitter - got a response, but still no PAC Tried Facebook - got a response, but still no PAC Tried the website, but cannot see any option to cancel a PAYG account and g...

Halima Taleb

Ordered the same deal twice

Question

Hello I have ordered the same deal twice. I want to cancel one of the but the live chat is busy. So I want to cancel one of them please which is this one : 103585638 thank you.

LynRandall Rookie

Cancel account.. I live abroad

Question

I have emigrated and need to cancel my son's account please

stephenwood13

I want to cancel my two SIM cards

Solved

im trying to cancel my two teenagers pay monthley sims but it is a nightmare trying to speak to someone. can somebody help please.

AmritaMal

Rude colleagues on the 7777 line

Well , I am not very happy with the service given today, I did not get his name , but I shouldve. As my issue was getting paid twice from ID mobile , I had called last year in July to cancel this sim only plan which was £12.50 and I noticed in February 2019 because, I am a student I am busy , so I n...

Ferisher Rookie

Finding my iD number on a non smart phone with no signal

Solved

I recently received my SIM card, but upon inserting it into my Nokia3310 discovered I have no signal at home. Unfortunately, this is quite a problem so I went about trying to cancel the contract. I wasn't able to create or log in to my account because I have no way of finding my number on my phone,...

zziwa

I purchased same deal twice, how can i cancel one of them?

Solved

Yesterday, I ordered Sim-only-deal twice by mistake. I want cancel one of them. I tried to LiveChat, but everyone is busy My order numbers are 102578478, 102578406 I wanna cancel 102578406

Ed C

I've lost my SIM and I want to cancel my contract.

Question

How do I contact ID mobile by email? I am currently in Afghanistan and it is hard to get a decent line to call UK. I have lost my ID Mobile sim card and will not be in UK for next six months. I, therefore, wish to cancel subscription. I cannot register my account as you do not seem to recognise...

Mr Happy

Why Am I being charged for last 5 months line rental when I cancelled my contract

Solved

I cancelled my contract in early August (SIM only) and I am still being charged in January. How can this be and how can I get a refund (I just noticed it in my bank statement)

Julesmac1963

End contract, phone lost by my mum

Solved

Hi, I bought the iD phone and plan for my elderly mum, she found it difficult to use it, but has now lost it. I need to cancel the contract please.

Megb57

Pac code

Solved

Who do I contact to get a pac code?

Jem80

Jemma

Solved

I have lost my monthly sim. Please could you send me a new one?

Sambyng

LOST PHONE and Forgotten Account details

Solved

Dear ID, I've lost my mobile phone, and would like to cancel the contract before anything bad happens. However, I have also forgotten my account username, but whenever I click 'forgotten password' and then try to enter my phone number and my other details to fix this, it says 'Something wasn't qui...

maxfo

Have cancelled contract but want official paper confirmation of cancellation

Solved

I cancelled my contract with ID Mobile in November and I want an official paper confirmation that my contract has been cancelled. I want to create a paper trail (I would suggest everyone does this) that my contract was cancelled and will no longer be billed. I have just spoken with customer servic...

Svetlana

I need a PAC Code

Hello, I need my PAC CODE

RyanEdson

I want to cancel my plan

Solved

Cancel my monthly payments

rqy62i

Pac code required

Question

How do I get a Pac code from ID mobile as I will be moving to another network.

JanisPipins Rookie

order cancellation

Привет. Я заказал у вас телефон. Но мне пришлось покинуть Англию. Я не могу получить свой телефон. Пожалуйста, отмените доставку и верните ее мне.

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