Cancellations

439 Topics

Several months ago cancelled contract. Still getting billed and now final demands I can't reseond to by 9hone due to Covid..

Cancelled contract verbally several months ago but now getting final demands after cancelled direct debit. can't call the customer service line due to Covid. Can't use the app either as I don't have the original phone line active so can't use a code that is sent to mobile. Thanks Adele

Charged but cancelled contract

having returned the phone unused and not activated I was surprised to find I had been charged. The sales people told me it was totally cancelled and nothing more had to b done. I then cancelled my dd and now receive emails telling me I cancelled my dd and I shouldn’t have done so. Have tried to cal...

Need to cancel contract with no details to do it online

Have a final demand letter, my son has changed to sky as he lost his old phone but was out of contract, have no way of contacting id mobile due to lockdown not even an email address so cancelled Direct debit. Do not want to pay final demand as this will just carry on the monthly payments until someo...

cance

I've tried to cancel my contract twice now and have now received a debt collector's notice for £42.58 which I can't pay due to covid wage restrictions. Can someone please contact me as the account was set at £15 per month. This is very distressing.

Problem with sim only cancellation

Can anybody help. I thought i was upgrading from a monthly contract to a sim only contract, but found out that although it said upgrade it was in fact a new sim only number and I received a new sim only card. I was advised though this site to use live chat, been trying for over a week no chance of g...

How do I return and cancel a SIM only card

Hi I am an existing ID mobile customer but a few weeks ago the SIM card failed. I ordered a new SIM from the website but then couldn’t transfer my existing number. I have tried to cancel this SIM as I have now upgraded my SIM via the app. But now I have two SIM cards. How do I cancel and return the...

Ms

Account Number 11137238 Account Number 11137239 I wish to cancel these contracts with immediate effect. I am unable to call the customer service department due to it being closed so please accept this email and formal notification that I wish to cancel these phone contracts. I have paid the outstand...

stop my monthly contract

I havent been able to cancel contract for 5months and havent used it for 6/7 months as I do not have the sim card anymore I lost it whilst trying to get replacement sim tray so dont remember number. Please help..jaqui

end of contract

Hi : I ended my contact in car phone warehouse in 2019 : the contract ended nov 2019 and apparently it’s not been closed ! Today I received a debt letter ! this account should be closed and hasn’t been used in over a year as you will see from your records , please close it , I’m not giving you noti...

Used STAC instead of PAC

Hi support, I accidently used STAC code instead of PAC code. I have used this number since 9 years and its been used in in variety of channels. Can you please help me retrieve the number? i don't mind, even if it means reactivating ID mobile services Thanks, abhi2002us

bereavement

How do I report the death of my husband and close his account

Bereavement

My father has passed away and so I need to cancel his mobile contract. How do I go about this with the call centre being closed?

Cancelling ancient contract - HELP!

I took out a contract for my son which has not been in use for a long time. I need to cancel this urgently as am relocating abroad shortly and my bank account will be closed. Can you please take this as notice of my intent to cancel? I have no idea what the number was but I have had two contracts wi...

My PAC code has expired, how do I request a new one?

Hi my contract ended and I did not use my pac in time. It expired yesterday and I totally forgot. Problem is i can now no longer request a new code because my contract has ended so I do not have full use of the app and my number is no longer in use. Can i still get a new Pac code from ID mobile so...

Can I pay the remaining time on my contact to end it?

I am due to end my contract and been quoted £57 if I pay soon will that end it as I dont want it going over

How can I cancel my plan? I've lost my SIM and do not use the number

Hello. My pay monthly plan is nearly ending and I would like to cancel my plan earlier as I have lost my sim and no longer use my number. Please tell me how I can do this. Thanks

Stac code requested but needed Pac

I requested a STAC code in error when i needed a PAC code, how do get the PAC code or do i have to wait for the STAC code period to end first. I cant contact ID to reset the issue as they are closed and live chat said tehy couldnt help as cannot access my account.

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How to end your pay monthly plan

How to cancel your SIM only contract

439 Topics

Article How to end your pay monthly plan

A top tip for leavers. Keep that Direct Debit open!

Article How to return your SIM only contract

Article How to return your pay monthly plan

Article How to cancel your SIM only contract

cancelling contract online

Bereavement

credit

Several months ago cancelled contract. Still getting billed and now final demands I can't reseond to by 9hone due to Covid..

Charged but cancelled contract

Need to cancel contract with no details to do it online

cance

Problem with sim only cancellation

How do I return and cancel a SIM only card

Ms

stop my monthly contract

end of contract

Used STAC instead of PAC

bereavement

Bereavement

Cancelling ancient contract - HELP!

My PAC code has expired, how do I request a new one?

Can I pay the remaining time on my contact to end it?

How can I cancel my plan? I've lost my SIM and do not use the number

Stac code requested but needed Pac

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Cancellations

Article How to end your pay monthly plan

Article How to return your SIM only contract

Article How to return your pay monthly plan

Article How to cancel your SIM only contract

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