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2nd issue with ID mobile experience - Number transfer


Can anyone help me transfer my old number to my new ID Mobile SIM?  I have followed instructions correctly and received a text that they ran into an issue.  I refilled in the online form with my PAC etc at least another 3 or 4 times since last friday.  Everytime it says the request has been successfully submitted.  Yet again the online help and automated services are pretty pointless.  I need a human being i think.

Best answer by Will

Okidoke @itsleon09,

 

We’ll drop you a Private Message now to get that number ported for you.

 

Will

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3 replies

Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 5, 2020

Hi @itsleon09,

 

Does it go into any specifics when it say “ran into an issue”?

 

Will


  • Author
  • Community Member
  • 0 replies
  • November 6, 2020

It says the id mobile number, last name or transaction number is incorrect.  I have repeated the submission several times and checked the details each time. Im not sure which of these is incorrect.

 

Leon


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • November 6, 2020

Okidoke @itsleon09,

 

We’ll drop you a Private Message now to get that number ported for you.

 

Will