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can I get a new SIM?

  • 4 November 2020
  • 3 replies
  • 119 views

cuyocksol
Community Member

hi

Can i get a new SIM card please for the same phone number? I assume that it will be of the modern style that can ‘pop out’ to fit different phone slot sizes, e.g. micro, nano etc..?

i want to be able to use an older phone.

thanks

d

 

Best answer by Will

Hi @cuyocksol,

 

With lock down and all that, we’ll save you a trip to the shops and just get you a new SIM sent out. We’ll send you a Private message now so that we can get that sorted for you,.

 

Will

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3 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 4, 2020

Hello @cuyocksol,

Your current SIM should already be a 3-in-1 SIM if you joined in recently (in the last 2 years or so).

Have you tried taking out your SIM to check it’s not already one?

Or do you mean you have a smaller SIM and needed to use the bigger size for an older phone?

 

We can send out a replacement SIM as a 3-in-1 SIM or you can get a SIM adaptor for the type required and just pop your SIM into there.

Let us know if you still want a replacement. I’ve included a screenshot.

 

Mohammed

 


cuyocksol
Community Member
  • Author
  • Community Member
  • 0 replies
  • November 4, 2020

Yes, as i said it's an older phone we want to use, so it needs a bigger SIM.

I don't mind whether i use an adapter or get a new SIM - that's up to you.

Thanks. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • November 5, 2020

Hi @cuyocksol,

 

With lock down and all that, we’ll save you a trip to the shops and just get you a new SIM sent out. We’ll send you a Private message now so that we can get that sorted for you,.

 

Will