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Cancel a plan due to the death of the user

  • 1 November 2020
  • 1 reply
  • 49 views

alisonlroberts
Community Member

Need to cancel plan.   Death of user. No way on line or by telephone to cancel and is disgusting abuse of the situation and technology to make cancellation so complicated. 

Best answer by Ryan

Hi @alisonlroberts,

We are sorry that you have found it difficult to cancel the contract of the user. We will send you a PM now so that we can take some details to have this cancelled.

Ryan

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • November 3, 2020

Hi @alisonlroberts,

We are sorry that you have found it difficult to cancel the contract of the user. We will send you a PM now so that we can take some details to have this cancelled.

Ryan