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Question

Cancel plan

  • 25 February 2021
  • 1 reply
  • 7 views

Gayle
Community Member

My contract finished in December and i want to cancel my plan. Cannot do this online as I do not have my ID mobile number.

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1 reply

Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • February 25, 2021

Hi @Gayle

Did you ever register your online iD account? You can cancel the through iD app. Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. Please be aware that we need at least 30 day's notice before your contract ends.

-Mohsin