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contract cancellation


When my phone contract ends next month will my sim contract continue? I don’t want it to so how can I stop it? 

Best answer by Will

Hi @Katie S , the SIM will continue until you let us know that you don’t want the service anymore. There are a couple of different ways to do this, but if you follow the link below, it’s all explained there for you to decide what’s best for you:

 

https://community.idmobile.co.uk/cancellations-59/how-do-i-cancel-my-id-mobile-plan-31836

 

Hope this helps.

 

Will

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2 replies

Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • July 22, 2020

Hi @Katie S , the SIM will continue until you let us know that you don’t want the service anymore. There are a couple of different ways to do this, but if you follow the link below, it’s all explained there for you to decide what’s best for you:

 

https://community.idmobile.co.uk/cancellations-59/how-do-i-cancel-my-id-mobile-plan-31836

 

Hope this helps.

 

Will


  • Community Member
  • 0 replies
  • October 14, 2020

Trust Pilot

I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from   3  after speaking to a human and not a machine.


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