Hi I had some problems with last month bill over charged on Data & my Data was not working most of the period of that month & I tried to contact ID mobile & left messages but was not a success due to my Data was finish & not working & got extra charged & it’s not the first time it has happened & I tried calling ID but it say to go live chat & with my working & other stuff it’s a bit of a problem. I called my bank & told to stop paying my bill thinking from ID mobile someone will call , but instead of I got a rude text saying I will be charged penalty charge if I don’t pay on time , I have called my bank again now saying to pay , but he bank says I have to contact ID mobile to do it , I feel like I’m in frying pan to fire , please help solve this matter thanks
Data issues - have been charged extra for usage
Best answer by Mohammed
Hello
Any usage that’s been used outside of the allowance is billed at £10.24 for every 100MB of data used.
When you’re close to the allowance limit, we’d send a text when you’ve used 80% of your data, then another when 100% of your data has been used.
We make you aware of the charges for out of plan usage.
As well as that, we offer an iD Mobile app/account you can register to, which shows you your up to date allowances.
From here, you can change plans, set a spend cap to prevent out of plan usage, as well as purchase add-ons.
Usage for this month would be added to your next bill.
You can also set-up a Direct Debit again via the iD app/account as well as make a payment manually.
We would not charge you for allowance which has not been used.
Mohammed
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