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Data issues - have been charged extra for usage


Hi I had some problems with last month bill over charged on Data & my Data was not working most of the period of that month & I tried to contact ID mobile & left messages but was not a success due to my Data was finish & not working & got extra charged & it’s not the first time it has happened & I tried calling ID but it say to go live chat & with my working & other stuff it’s a bit of a problem. I called my bank & told to stop paying my bill thinking from ID mobile someone will call , but instead of I got a rude text saying I will be charged penalty charge if I don’t pay on time , I have called my bank again now saying to pay , but he bank says I have to contact ID mobile to do it , I feel like I’m in frying pan to fire , please help solve this matter thanks

Best answer by Mohammed

Hello @SaffinaAhamed,

Any usage that’s been used outside of the allowance is billed at £10.24 for every 100MB of data used.

When you’re close to the allowance limit, we’d send a text when you’ve used 80% of your data, then another when 100% of your data has been used.

We make you aware of the charges for out of plan usage.

As well as that, we offer an iD Mobile app/account you can register to, which shows you your up to date allowances.

From here, you can change plans, set a spend cap to prevent out of plan usage, as well as purchase add-ons.

 

Usage for this month would be added to your next bill.

You can also set-up a Direct Debit again via the iD app/account as well as make a payment manually.

 

We would not charge you for allowance which has not been used.

 

Mohammed

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Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • October 21, 2020

Hi there @SaffinaAhamed 

Do you have your iD Mobile account registered?  It would always indicate in there how much data you have left, and why you have any extra charges on your bill.  You would be able to make payments for any unpaid bills there also.

Do you receive texts saying you have ran out of data?  If so, when you do that, you’ll continued to be charged extra for any further data you use up to whatever spending cap you potentially have in place on your account.

If you’re running out of data quite often, then it would be more cost-effective for you to look at doing a plan change to one that includes more monthly data.  That would always work out cheaper than buying add-ons -or- being charged at a higher rate for passing your set allowances.

If you have further questions for us, please ask here.


my problem was last month I hardly used data & I got charged more £10 , I did try to complain,call text msg saying data not working & still got charged more than the normal bill amount if you check my bills I hardly use text, few calls ,& data but sometimes your Data don’t work but still it gets charged & data go low as well ,it had happened before as well but I didn’t complain 


please can any one from ID mobile call me please, I find it hard to explain like this & I don’t want to get charged extra this month as well & hardly I have used my minutes,text or data 


Will
iD Mobile Employee
  • iD Mobile Employee
  • October 27, 2020

Hi @SaffinaAhamed,

 

Have you been able to download the iD Mobile App so you an see your usage?

 

Will


yes I know that now,I have not been charged £5 for this month bill by ID mobile , please I don’t want to pay a penalty charge 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • October 29, 2020

Hello @SaffinaAhamed,

Any usage that’s been used outside of the allowance is billed at £10.24 for every 100MB of data used.

When you’re close to the allowance limit, we’d send a text when you’ve used 80% of your data, then another when 100% of your data has been used.

We make you aware of the charges for out of plan usage.

As well as that, we offer an iD Mobile app/account you can register to, which shows you your up to date allowances.

From here, you can change plans, set a spend cap to prevent out of plan usage, as well as purchase add-ons.

 

Usage for this month would be added to your next bill.

You can also set-up a Direct Debit again via the iD app/account as well as make a payment manually.

 

We would not charge you for allowance which has not been used.

 

Mohammed