Skip to main content
Solved

End of contract and no pay monthly option offered


bannadi
Community Member

My contract expires in 9 days and the only options available online are to upgrate to more expensive 2 yr contracts.  No monthly pay option offered despite the claim that in the last 20 days before the end of the contract this will be made available to choose. 

Noone to talk to...

Best answer by Ryan

Hi @bannadi,

The option to upgrade to a SIM Only plan should appear towards the end of your contract but it sounds as though you may have purchased a brand new plan altogether unless it is our system issuing you with a replacement SIM card which can happen when upgrading. We will PM you now to check out your plan to see if it was an upgrade rather than a new order.

Ryan

View original

6 replies

bannadi
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 6, 2020

Update:  I used Upgrade, instead of Change plan option and selected ID Pay monthly sim - I hope this means at the end of the 2yr contract next week I will be moved to a month by month arrangement, however why does it say my order has been dispatched?  Dispatch what? 

 


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • October 7, 2020

Hi @bannadi,

The option to upgrade to a SIM Only plan should appear towards the end of your contract but it sounds as though you may have purchased a brand new plan altogether unless it is our system issuing you with a replacement SIM card which can happen when upgrading. We will PM you now to check out your plan to see if it was an upgrade rather than a new order.

Ryan


bannadi
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 7, 2020

Ok thanks Ryan, 

I won't be able to receive that sim so I'd appreciate if the new plan is linked to my current sim.

Thank you 


bannadi
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 8, 2020

Thanks for helping and solving that for me, much appreciated 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 9, 2020

Hello @bannadi,

Glad we were able to help sort this for you :)

 

Mohammed


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • October 9, 2020
bannadi wrote:

Thanks for helping and solving that for me, much appreciated 

Hi @bannadi,

Glad to hear that we managed to get this sorted for you! 😃