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Question

Failure to contact you

  • 11 January 2021
  • 1 reply
  • 10 views

Frances Woolston
Community Member

I have received several emails from your organisation telling me I have exceeded my limit on my phone.  When try to contact you the phone does not rcognise my name, my email address, my phone number and often repeatedly requests answers in various foreign languages. Unfortunately I cannot go back to the shop I purchased this phone from owing to the Lockdown so am I being conned into something or is it a problem with my phone?

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • January 13, 2021

Hi @Frances Woolston,

I am sorry to hear about that, which phone number are you using to contact us? We’ll have it looked into if it is one of our numbers.

Calling 7777 from your iD Mobile phone should get you through to our automated service which speaks in English. We can also be contacted via our Live Chat Service here.


Ryan