Skip to main content

Going Abroad? Here’s Some Roaming Tips

Going Abroad? Here’s Some Roaming Tips
Emil
iD Mobile Employee
  • iD Mobile Employee
  • 221 replies

Please note: This article has been archived. For more information, click below.

 

Did this article interest you or help you find an answer to your question?
73% found this helpful
This topic has been closed for comments

17 replies

pdove
Community Member
  • Community Member
  • 0 replies
  • September 8, 2021

All good relevant tips and or remi ders. Very good. However, it's worth everyone being aware they may experience a problem whils in Portugal. Portugal Vodaphone currently have an issue with the 3 network that I'd Mobile use. Resultantly I have not been able to receive texts calls etc from  anyone using vodaphone Portugal. I am unable to do Internet banking etc as I can't receive  authorisation codes from my bank, who use Vodaphone Portugal. I am advised they have an issue with the 3 network. Been going on for 3 or more months. Very little assistance from ID  and their network provider which is 3, to try and resolve the issue to try and resolve the issue with 3 and Vodaphone Portugal. My Bank are suggesting I change network to another provider as they have no problem with any other network only 3. (ID mobile). Having no human contact at customer services is a major major nightmare, when you have a problem and need  help. It used to work perfectly but seemingly 3 have made some changes, which has stopped Vodaphone being able to deliver SMS messages and calls etc to anyone on the 3 network. Driving me Crazy. Little or no assistance or ownership by either ID customer Services, technical or the 3 network. Banging my head against a brick wall. 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 9, 2021

Hello @pdove,

Sorry to hear that there are issues with the network partner abroad. Unfortunately, if there’s a confirmed issue, there won’t be much troubleshooting can solve since the issue is with the network partner. We hope that 3UK are able to work with the roaming partner to resolve the issue.

 

Mohammed

 


pdove
Community Member
  • Community Member
  • 0 replies
  • September 9, 2021

The issue lies with 3. Vodaphone Portugal have no issue with any other network only 3 customers as 3 have made some protocol changes. However, 3 will not take any responsibility or try and collabote with Vodaphone to resolve their customers network problem. Not very good at all, zero customer service focus) .  I can't do my Internet banking, pay bills etc, absolute nightmare. Seemingly Vodaphone have now reached now managed to reach some sort of agreement with 3, but can't say how long to resolve the problem with delivering SMS texts and calls to 3 customers as it depends also on 3? and 3 aren't that interested? 

 

Poor customer service.

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 10, 2021

Hello @pdove,

I am sorry you feel that way.

3UK are the network’s infrastructure on which our network is run off, however, we are still separate companies.

Whilst issues like this lie with 3UK, the customer service, support is always from iD.

I’m sorry on this occasion we haven’t been able to help more favourable.

 


  • Community Member
  • 0 replies
  • March 6, 2022

Why am I charged for calls to Greece even when I have turned on my international calling.

I am worried because I spend a lot of time in Greece in the Dummer, will I have to pay extra while out there?


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • March 16, 2022

Hey @Ginevra,

Calls to Greece from the UK is not included in your allowances. This is International usage and is out of plan usage that’s charged.

Using your service when in Greece is known as Roaming and this is included in your plan as per our Inclusive EU Roaming.

Turn off international usage and set the cap to £0.00 to prevent this.

Keep Roaming on and when you go abroad, you’ll have no issues with charges since using it in Greece is fine. 

 

https://www.idmobile.co.uk/help-and-advice/eu-roaming


pepsi_max2k
Community Member
  • Community Member
  • 0 replies
  • March 19, 2022

@pdove May not help you but for other people in this situation, I’m guessing porting the number to another network won’t help (can’t port a UK number to non UK provider, and usually can’t port to a UK provider unless you’re in the UK to activate the sim), however…. possibly porting it to a virtual service like Swytch might help. Never used them, but they seem reliableish, at least it should allow you to receive texts/OTPs to the number again.


  • Community Member
  • 0 replies
  • May 15, 2022

I’ve just come back from Lanzarote and could not get any internet no matter what I did. Had free Wi-Fi at the hotel which worked but no roaming data at all. Followed all the tips and turned phone on and off many times but still nothing what was I doing wrong? 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • May 18, 2022

Hi @Bfbbuggy, are you sure you enabled Roaming in both your phone’s settings and your iD Mobile account? They’re in two separate places. If so, the only reasons that you wouldn’t be able to connect is if the signal was poor, there was a network disruption, or your APN settings are incorrect, which you can check here.

 

Thank you,

Rory


  • Community Member
  • 0 replies
  • May 18, 2022

Thank you but yes both were enabled my husband has the same phone and package as myself but his worked ok. We checked all settings were the same but my just wouldn’t work. I have not had any problems before


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • May 19, 2022

Hi @Bfbbuggy, sounds like it must be a fault with your handset or SIM in that case, if you’re absolutely positive both settings were identical? In either case, I’d recommend contacting the FacebookTwitter or Live Chat teams so they can provide further assistance.

 

Thank you,

Rory


Bill Barnes
New
 Contributor
  • New
 Contributor
  • 3 replies
  • October 5, 2022

Both our phones worked fine on our recent trip to Lesvos.No extra costs incurred. My wife did get a warning message about foreign connections though when we were walking along the coast. Close proximity of towers over in Turkey I guess. I read 3 were charging for overseas roaming in EU now. I hope this isn’t follewed by iD Mobile.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7495 replies
  • October 6, 2022

Hi @Bill Barnes 

 

We don’t currently have any plans to change our roaming policies, should we change anything, you’d be notified of the changes and the changes would be visible on our International and Roaming charges page here.

 

Tom


Bill Barnes
New
 Contributor
  • New
 Contributor
  • 3 replies
  • October 6, 2022

Thanks, That link didn’t work.

The requested URL was rejected. Please consult with your administrator.
Your support ID is: 13311462139001141986

My point though just now is ALL the operators promised no new charges post Brexit and clearly that hasn’t happened including the 3 Network I understand id Mobile is on.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7495 replies
  • October 7, 2022

Hi @Bill Barnes 

 

Sorry to hear the link didn’t work, we don’t have any site outages right now so I’d recommend trying the link on another device/browser.

 

We don’t have any current plans right now to change any roaming policies.

 

Tom


I don't get the 'uae your data as normal when abroad' I was away for just over week late May and got stung for £76, normal monthly charge £22.

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 17, 2023

Hey @Edward Mellor, this is only applicable in inclusive destinations.

See the last section:

Travelling outside Inclusive Roaming destinations:

If you’re going away on holiday, but not to an iD Mobile Inclusive Roaming destination, you won’t be able to use your data, minutes or text allowances. Instead, you’ll be charged per megabyte of data, per call minute and per text. To find out exactly how much it’ll cost to use your phone where you’re going, you can check our International Calling & Roaming Charges page. It’s good to plan ahead!

 

Mohammed