All good relevant tips and or remi ders. Very good. However, it's worth everyone being aware they may experience a problem whils in Portugal. Portugal Vodaphone currently have an issue with the 3 network that I'd Mobile use. Resultantly I have not been able to receive texts calls etc from anyone using vodaphone Portugal. I am unable to do Internet banking etc as I can't receive authorisation codes from my bank, who use Vodaphone Portugal. I am advised they have an issue with the 3 network. Been going on for 3 or more months. Very little assistance from ID and their network provider which is 3, to try and resolve the issue to try and resolve the issue with 3 and Vodaphone Portugal. My Bank are suggesting I change network to another provider as they have no problem with any other network only 3. (ID mobile). Having no human contact at customer services is a major major nightmare, when you have a problem and need help. It used to work perfectly but seemingly 3 have made some changes, which has stopped Vodaphone being able to deliver SMS messages and calls etc to anyone on the 3 network. Driving me Crazy. Little or no assistance or ownership by either ID customer Services, technical or the 3 network. Banging my head against a brick wall.
Sorry to hear that there are issues with the network partner abroad. Unfortunately, if there’s a confirmed issue, there won’t be much troubleshooting can solve since the issue is with the network partner. We hope that 3UK are able to work with the roaming partner to resolve the issue.
The issue lies with 3. Vodaphone Portugal have no issue with any other network only 3 customers as 3 have made some protocol changes. However, 3 will not take any responsibility or try and collabote with Vodaphone to resolve their customers network problem. Not very good at all, zero customer service focus) . I can't do my Internet banking, pay bills etc, absolute nightmare. Seemingly Vodaphone have now reached now managed to reach some sort of agreement with 3, but can't say how long to resolve the problem with delivering SMS texts and calls to 3 customers as it depends also on 3? and 3 aren't that interested?
@pdove May not help you but for other people in this situation, I’m guessing porting the number to another network won’t help (can’t port a UK number to non UK provider, and usually can’t port to a UK provider unless you’re in the UK to activate the sim), however…. possibly porting it to a virtual service like Swytch might help. Never used them, but they seem reliableish, at least it should allow you to receive texts/OTPs to the number again.
I’ve just come back from Lanzarote and could not get any internet no matter what I did. Had free Wi-Fi at the hotel which worked but no roaming data at all. Followed all the tips and turned phone on and off many times but still nothing what was I doing wrong?
Hi @Bfbbuggy, are you sure you enabled Roaming in both your phone’s settings and your iD Mobile account? They’re in two separate places. If so, the only reasons that you wouldn’t be able to connect is if the signal was poor, there was a network disruption, or your APN settings are incorrect, which you can check here.
Thank you but yes both were enabled my husband has the same phone and package as myself but his worked ok. We checked all settings were the same but my just wouldn’t work. I have not had any problems before
Hi @Bfbbuggy, sounds like it must be a fault with your handset or SIM in that case, if you’re absolutely positive both settings were identical? In either case, I’d recommend contacting the Facebook, Twitter or Live Chat teams so they can provide further assistance.
Both our phones worked fine on our recent trip to Lesvos.No extra costs incurred. My wife did get a warning message about foreign connections though when we were walking along the coast. Close proximity of towers over in Turkey I guess. I read 3 were charging for overseas roaming in EU now. I hope this isn’t follewed by iD Mobile.
We don’t currently have any plans to change our roaming policies, should we change anything, you’d be notified of the changes and the changes would be visible on our International and Roaming charges page here.
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My point though just now is ALL the operators promised no new charges post Brexit and clearly that hasn’t happened including the 3 Network I understand id Mobile is on.
If you’re going away on holiday, but not to an iD Mobile Inclusive Roaming destination, you won’t be able to use your data, minutes or text allowances. Instead, you’ll be charged per megabyte of data, per call minute and per text. To find out exactly how much it’ll cost to use your phone where you’re going, you can check our International Calling & Roaming Charges page. It’s good to plan ahead!
Mohammed
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