Good Afternoon,
I have just switched to ID mobile. I want you to know exactly what to expect when you use your PAC to transfer your number to ID mobile.
- Use the switch utility here https://www.idmobile.co.uk/help-and-advice/switching-to-idmobile and select keep your number.
- It is clear that it might take up to 24 to 48 hours to transfer your number as per:
But what ID mobile doesn’t tell you is that your number, the one you would like to keep because you had it for a long time, can go offline from 8am to 10pm on the day the number transfer happens. My number has been offline for 4 hours already and as per my conversation with support it will be offline at least 10 hours.
I contacted ID mobile support over the chat, there is no way to contact them over the phone. If I wish to talk to someone it will take 3 days for them to contact me.
Also I was asked to provide the following:
- Contact time (3 days wait minimum)
- A number to contact me on …..
- My e-mail address… (Number and e-mail already provided on a form and in my account anyway).
- Possible resolution to the complaint (I would need to travel back in time to be able to tell them to fix something that already happened).