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Question

Incorrect bill capping notification

  • 19 May 2020
  • 1 reply
  • 36 views

Hi, my son got a text this morning saying he'd used 80% of his bill cap limit. I control the account and after checking everything in the app he's well within all his limits.

He's only 15 and this has made him very anxious. 

Any one able to help? 

  • iD Mobile Employee
  • May 22, 2020

Hi @gdmum2 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl


Reply.