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Question

leaving but PAC code not working

  • 27 October 2020
  • 1 reply
  • 10 views

steviemaast
Community Member

I am leaving IDmobile to return to virgin, i have requested a PAC code and virgin say it is blocked.

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • October 30, 2020

Hi @steviemaast,

We’re sorry to hear about that! PAC codes should be active for at least 30-days. Have you tried to request a new one to see if a different one is given?

Ryan