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Question

New phone cant make calls or texts

  • 24 September 2020
  • 1 reply
  • 35 views

Becky 01
Community Member

I ordered a new phone for my son last month. We set it up as instructed (I think) but I’ve realised he can’t connect to the network, make calls or send text messages. Can anyone help. He has used double his data so I need to put a cap on it but can not set up the ID app as he can’t receive text messages so I can’t get the activation code

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • September 28, 2020

Hi @Becky 01,

We are sorry to hear about this issue! Is the coverage issue quite new? We would recommend checking this out on our coverage checker to see if there are any faults.

To obtain the code if SMS still is not working, you can speak to our Live Chat Team for help with this too.

Ryan


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