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Question

No network sevice since changing my number

  • 23 October 2020
  • 1 reply
  • 20 views

I ordered sim replacement after phone was stolen in August. I blocked the sim to avoid anyone using it. But since I got my phone from insurance I ordered a sim replacement. When sim arrived it didn’t work after Bering activated. So, changed number to use one from Vodafone. Followed id steps & number was successfully transferred to iD mobile. But problem now  there is no service. This is so frustrating as I have continued paying for a service I haven’t used since August. Even worst, the phone is for my daughter’s use! Been calling & emailing for support but received none! Please help! I’ve done all diagnostics from online but nothing has worked.

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1 reply

Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 27, 2020

Hi @Maxwell123,

 

Upon receiving your new SIM, did you remove the block you had initially placed on the account?

 

Will