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Question

Number transfer

  • 3 November 2020
  • 1 reply
  • 39 views

Lois
Community Member
  • Community Member

I upgraded my phone on Saturday and the store assistant did the PAC request so i can keep the same number. I moved from EE to IDMobile. My old number appears whenever i send a whatspp, text and for outgoing calls but when i try and ring my number it goes straight to voicemail so i can’t get any incoming calls at all. Can you help? 

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Ryan
iD Mobile Employee
  • iD Mobile Employee
  • November 4, 2020

Hi @Lois,

I am sorry to hear that! Which phone are you using? The settings may need updating within the phone after a number port as some do no update automatically I’m afraid.

Ryan