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Question

phone wont go to voicemail


rpb201
Community Member

Hi,

When i cant answermmy phone it doesnt go through to my voicemail message anymore. From another phone it keeps ringing even when it has stopped ringing on my phone. So no one can leave me a message. I triedmto shorten the length of time it rings for before going through to voicemail a couple of weeks ago, maybe that caused the problem.

Is there a way to fix this. Or reset or delete the whole voicemail system and start again from scratch?

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4 replies

dgilbert2
Community Member
  • Community Member
  • 0 replies
  • November 2, 2020

Try dialling the code below to set your unanswered call length…

 

**61*447782333123**15#

 

Is this example the delay before voicemail answers the call is set to 15 seconds but this number can be changed as required.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • November 3, 2020
rpb201 wrote:

Hi,

When i cant answermmy phone it doesnt go through to my voicemail message anymore. From another phone it keeps ringing even when it has stopped ringing on my phone. So no one can leave me a message. I triedmto shorten the length of time it rings for before going through to voicemail a couple of weeks ago, maybe that caused the problem.

Is there a way to fix this. Or reset or delete the whole voicemail system and start again from scratch?

 

Hey @rpb201,

Try as  @dgilbert2  mentioned in his post.

 

You’ll need to first set-up call forwarding for calls to go to voicemail.

 

Mohammed

 


rpb201
Community Member
  • Author
  • Community Member
  • 0 replies
  • November 3, 2020

Thanks a lot that worked. Spent the best part of an hour on live chat with someone who has no idea how to help so it’s much appreciated. Rob. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 4, 2020

Hi @rpb201,

 

We’re glad you’ve found the fix. Please let us know if ever we can help with anything else.

 

Will