Skip to main content
Solved

Proof of usage for insurance


Show first post
This topic has been closed for comments

41 replies

  • Community Member
  • 0 replies
  • January 8, 2024

Same thing buddy . Do you think I'm lying . I'm 1000000% sure i was using the ID sim and it hasn't been 30 days because i lost it on 11th of December 🙃 


  • Community Member
  • 0 replies
  • January 8, 2024

@ch33naa you didn’t make complaint and still you r making instalments for stolen phone. I dont know why they are doing like this with us because we need just our correct documents nothing else😒it was my birthday gift even i used just few days😞


  • Community Member
  • 0 replies
  • January 10, 2024

Hi team, i need proof of usage too please. Please contact me to help! Thank you :) 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • January 12, 2024

Hi @Al_Oha1 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Krzysztof Galka
Community Member

Hi, I need proof of usage of my phone for insurance purposes.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7745 replies
  • March 9, 2024

@Gurinder kaur,

We can only obtain use for an IMEI if it has been used in the last 30 days.

If the IMEI was used more than 30 days ago we can’t provide any proof or usage information.

 

Kash


Grace Mills
Community Member
  • Community Member
  • 0 replies
  • March 18, 2024

I need proof of usage for my insurance claim as my phone was stolen.

I also need proof of device ownership, including details of handset and IMEI number etc. As well as proof of blacklisting.

Please can someone let me know how I can obtain these.

Many thanks

Grace


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • March 19, 2024

Hi @Grace Mills 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Community Member
  • 0 replies
  • May 29, 2024

I’d mobile sent me proof of purchase but I need proof of usage


  • Community Member
  • 0 replies
  • May 29, 2024

I’m trying to complete a claim


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7745 replies
  • June 4, 2024

Hi @C Muzvuru,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Community Member
  • 0 replies
  • June 10, 2024

Hi I need valid proof of barring for my lost phone please and also I need proof of the activation of my replacement sim card so I can proceed with my insurance claim.

 

Thank you


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7639 replies
  • June 24, 2024

Hi @Ayule82 

 

Sorry to hear this, do you still require assistance with this?

 

Please let us know if so so we can get in touch.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom


tamboCampbell
New
 Contributor
  • New
 Contributor
  • 2 replies
  • July 4, 2024

I also need a proof of usage request for an insurance claim for my previous device. Any help appreciated 


  • Community Member
  • 0 replies
  • July 4, 2024

Hi, I need proof of usage for insurance claim. They are also asking for proof that I reported and blocked phone through ID which I did a few days ago


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7745 replies
  • July 17, 2024

Hi @Jdharries,

Welcome to the Community!

I hope that you managed to get proof of usage since posting your reply.

If you still require assistance, please contact our Live Chat Team for assistance.

 

Kash