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Proof of usage for insurance


Hi,

I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device.
 

Thank you,

Leah

Best answer by Mohammed

Hey @Lthorne,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

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41 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • April 7, 2023

Hey @Lthorne,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed


Sad Ali
Community Member
  • Community Member
  • 0 replies
  • April 7, 2023

I need proof of usage, I've talked to the agents on chat twice but both time they told me to wait 48h but i still didn't receive it. Please message I urgently need it.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • April 11, 2023

Hi @Sad Ali,

Welcome to the Community!

Are you still waiting on the proof to be sent?

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • New
 Contributor
  • 2 replies
  • April 13, 2023

Hi

I also need proof of usage for an insurance claim. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • April 18, 2023

Hi @Rich1503,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Author
  • Active Contributor
  • 6 replies
  • April 20, 2023

Hi,

I had received proof of purchase but it’s proof of ‘usage’ that I need. My insurance had sent me a number associated with my insurance that was a temporary number and I want proof I haven’t used it for a refund on my insurance.

Thank you,

Leah


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • April 21, 2023

Hi @Lthorne 

 

We’ve responded to your private message about this.

 

Tom


  • Community Member
  • 0 replies
  • October 3, 2023

i also need proof of usage please?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • October 4, 2023

Hi @User Account,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Community Member
  • 0 replies
  • October 22, 2023

I also require this for registering with insurance.


Colonel888
Active Contributor
  • Active Contributor
  • 10 replies
  • October 23, 2023
id-mob-user wrote:

I also require this for registering with insurance.

They’ll need it to register the insurance, but if you ever have to claim, they’ll understandably ask you for proof of cost (how much you paid for the device only). Something which I am in the middle of learning ID will not give you. Insurance premiums wasted.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • October 24, 2023

Hi @Colonel888,

If you have purchased a contract handset we are unable to provide the full value of the handset on the document.

We can however add the monthly cost of the handset and term of the contract.

@id-mob-user did you get any assistance with your request or would you like us to PM you?

Kash


  • Community Member
  • 0 replies
  • October 25, 2023

Please do PM.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • October 26, 2023

Hi @id-mob-user 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Community Member
  • 0 replies
  • December 29, 2023

Hi, 

I talked with you guys three times for the proof of usage and it's been more then 10 days . My insurance company is owned by currys and id mobile is also owned by currys . I don't know which one is more worse


Huw 2208
Community Member
  • Community Member
  • 0 replies
  • December 29, 2023

I'm looking for a proof of usage document.

 

I can't find a live chat or anything on the ID mobile ap. Can anyone assist?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • December 30, 2023

Hi @ch33naa 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • December 30, 2023

Hi @Huw 2208 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Community Member
  • 0 replies
  • January 5, 2024

I needs my stolen phone  first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company  Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.


  • Community Member
  • 0 replies
  • January 5, 2024
Gurinder kaur wrote:

I needs my stolen phone  first and last usage of proof in details and i need sim blocked and reactivated details as well for insurance claim in pdf documents please. So, i can provide to my insurance company  Soon. I am doing message on live chat from last three weeks firstly they sent incorrect documents when i did talk about it now they sent me mail that they are unable to send please help me soon. Its very urgent for my insurance company need this soon. My very stressed about it please anyone help me there is no customer service contact number so i can talk with them.

Well i had the same problem and they can't help first they keep saying you will receive in 48 hours and they will stretch your request and in the end they will say it's been so many days you didn't use your sim so we can't help you.  I just wish you won't the same problem. Because my claim had been cancelled because of lack of information.  


  • Community Member
  • 0 replies
  • January 7, 2024
ch33naa wrote:
Gurinder kaur wrote:

 

 


  • Community Member
  • 0 replies
  • January 7, 2024

@ch33naa they are doing same with me right now i m requesting these documents from last four weeks they are doing same with me😞what should i do can you suggest me please because i need my stolen phone 😒 my insurance company just need first and last use of my stolen phone.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • January 8, 2024

Hi @Gurinder kaur 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • January 8, 2024

Hi @ch33naa 

 

I believe in your case your device wasn’t used in the last 30 days on iD Mobile, therefore we wouldn’t check the logs as they weren’t recent enough, sorry.

 

Tom


  • Community Member
  • 0 replies
  • January 8, 2024

@Tom same thing they said to me my phone was stolen on 15/12/203 first they provide me wrong documents now they said they can’t send me documents because I didn’t use my phone last 30 days how this possible??