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Question

replacement sim


Good Morning,

 

I need a replacement SIM card please. My account has been locked.

 

is there any assistance please?

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3 replies

Michelle
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • June 29, 2021

Hello @nnkans 

Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle 

iD Mobile 


  • Author
  • Community Member
  • 0 replies
  • June 29, 2021

Good Evening Michelle,

 

unfortunately, the live chat does not work for me.

 

i have also tried to call but the automated service just hangs up.

 

what is the next option please?

 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 30, 2021

Hi @nnkans,

 

We can sort out a new SIM card for you. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will