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Replacement SIM needed


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41 replies

Catalin Sev
Community Member
  • Community Member
  • 0 replies
  • May 20, 2020

Hello I need a SIM card because I lost my old phone. And because I don’t have my phone I can get the confirmation message to log in the app


Stevew6663
Community Member
  • Community Member
  • 0 replies
  • June 2, 2020

Hi, I’ve damaged my SIM card when removing it from the phone and it no longer works.  Can I have a replacement SIM card, please

Regards,

Steve


  • Community Member
  • 0 replies
  • June 28, 2020

Hello,

Sorry my phone got washed too. Can I please have a replacement SIM card.

Many thanks!


Felicoco
Community Member
  • Community Member
  • 0 replies
  • June 29, 2020

I need a sim replacement please, how do I go about it ?


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • Answer
  • June 29, 2020

Hi @Gori @Felicoco, the fastest way to request a replacement SIM is by contacting our Live Chat team.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory


  • Community Member
  • 0 replies
  • July 1, 2020

I too need a replacement sim. There is no online chat link on the contact us page.


  • Community Member
  • 0 replies
  • July 1, 2020
saxtonas wrote:

I too need a replacement sim. There is no online chat link on the contact us page.

No self-service option, no online chat, no phone contact, no response from Facebook or twitter, so-far no response from community, 3 hours trying to contact you. I'm not a happy bunny. Please get in touch.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • July 3, 2020

Hi there @saxtonas, and super sorry for the delay in responding here. 

Our Live Chat Team would generally be the quickest way to get hold of someone to have a replacement sent out.

Though in this case, we’ll message you privately now to get the ball rolling to get one sent to you.


Annach
Community Member
  • Community Member
  • 0 replies
  • July 14, 2020

hi - can i please get a replacement sim - live chat seems to be not working. thanks.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • July 14, 2020

Hi @Annach 

We’ve send a PM to you, if you could reply there.  Providing you’re the account holder we’ll be able to get a replacement issued once we get to your message.

Thanks


Twinmum
Community Member
  • Community Member
  • 0 replies
  • July 14, 2020

Hello

I need a replacement sim please.

Thanks


Gibbo1906
Community Member
  • Community Member
  • 0 replies
  • July 15, 2020

Hi I need to get a replacement Sim but can't get through on the phone


  • Community Member
  • 0 replies
  • July 16, 2020

hi there. I would like to request for a replacement sim please.


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • July 16, 2020

Hi there @Twinmum @Gibbo1906 @bart123 

Speaking generally, the quickest way to get in touch to request a replacement SIM would be through speaking to the Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us

We’ll PM the 3 of you though now in case you’ve still been unable to speak to someone there as of yet.  Please check your PM’s and get back to us there.

Thanks


Karen30
Community Member
  • Community Member
  • 0 replies
  • August 9, 2020

Hello I need a replacement sim card 

 


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • August 10, 2020

Hello @Karen30,

I have moved your question to this thread, you can find the answer from Rory at the top.

Thank you.
Ryan