Signal drop recently?
Best answer by Kevin M
It appears an unplanned outage has affected the local mast in that area recently, and unfortunately a date hasn't been given by the Three Network Engineers just yet as to when things should be back to their old self.
In cases like this though, we'll monitor this with you and ensure you're not left having had to pay for any service disruption here. We will also raise a ticket with our Tech Team to try and find out more about any ongoing work in that area and hopefully learn when things will all be wrapped up by.
Though to do so we'll need you to reach out to us privately with some details.
If you could get in touch with us either through:
Dialling 0333 003 7777 for our Customer Services Team.
Reaching our Live Chat Team here: https://www.idmobile.co.uk/help-and-advice/contact-us
Contacting our Social Media Team on Facebook or Twitter
Emailing our office
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