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  • Community Member
how do I get my Sim or IMEI number? IT is not provided in my account details

Best answer by Mohammed

Hello @DMV,

In this case you will need to get in touch with us and we will be able to locate this. If the phone was purchased from us, we can find the IMEI number and the SIM number for the SIM provided to you. If it wasn't, we can still find the SIM number and we'll check the last recorded IMEI on your account to confirm this to you.

Please can you email us on  and we will assist.

Mohammed

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6 replies

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • April 6, 2019
Hi @DMV

You can find IMEI number of your phone in

Settings -> System -> About phone in Android
Settings -> General -> About in iOS

Regarding the Sim card, are you looking for replacement or asking for instructions how to remove it from your phone?

Kind Regards

  • Author
  • Community Member
  • 0 replies
  • April 6, 2019
my phone has been stoln or lost and I can't check the rail lost property without providing them without the SIM or IMEI number

  • Author
  • Community Member
  • 0 replies
  • April 6, 2019
my phone has been stoln or lost and I can't check the rail lost property without providing them with the SIM or IMEI number

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • April 15, 2019

Hello @DMV,

In this case you will need to get in touch with us and we will be able to locate this. If the phone was purchased from us, we can find the IMEI number and the SIM number for the SIM provided to you. If it wasn't, we can still find the SIM number and we'll check the last recorded IMEI on your account to confirm this to you.

Please can you email us on  and we will assist.

Mohammed


  • Author
  • Community Member
  • 0 replies
  • April 23, 2019
I contacted the ID online advice and got an answer to the problem right away thanks

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • April 24, 2019
That's great to hear @DMV, I hope you managed to get your phone back!

Ryan