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Still waiting on old number being transferred


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ddlcook836
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  • June 16, 2022

Perfect @andewhite I'll try that tonight. Thanks for all your help.


ddlcook836
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  • June 16, 2022

This is hilarious! When I now try yo go on live chat, it gives me the message of 

 

"The requested URL was rejected, please consult with your administrator!"

 

Have the disabled the live chat from my device? 


WelshPaul
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  • June 16, 2022

Log out of the forum and stay logged out while accessing live chat.


ddlcook836
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  • June 16, 2022

@WelshPaul brilliant, that worked. Thankyou. 

I managed to get through to advisor who asked for my PAC code again. They said that its in hand and the number should be transferred over by tomorrow at 6pm. - 9 days later!

Does anyone know where I stand about cancelling the contract if I have used the sim card and new contract phone? I have obviously opened it and started using it but clearly they aren't fulfilling their side of the contract? 

 

 

 

 


andewhite
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  • June 16, 2022

You might want to wait until your number has actually been ported over and working on iD, before you look at leaving without penalty - given their customer service in your case.


ddlcook836
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  • June 16, 2022

Ok. That makes sense. Hopefully it will all be sorted by tomorrow 6pm. 


Mohammed
iD Mobile Employee
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  • June 16, 2022

Hello @ddlcook836

Sorry for the delayed reply here, I’m just typing up a message as we speak and will be responding to you via PM.

 

Mohammed


ddlcook836
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  • June 17, 2022

My number has changed! Thanks for all your help @andewhite 👍


Kash
iD Mobile Employee
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  • June 19, 2022

@ddlcook836,

I can see that we did PM you and this now seems to be resolved.

If you require any assistance, please let us know and we can help you out.

 

Regards,

 

Kash