Used my PAC code to transfer my old number over. Was told it would be done within 48hrs. We're now 6 days later and I'm still waiting on it being done! 3 times I have been on to the useless chat feature to be told it has been marked urgent and the tech team will get to it. Totally unacceptable. Not great for a first time customer. No-one will tell me how long it's going to take. If I knew it would be this much hassle, I would have went with another company. Total shambles!!!!
Solved
Still waiting on old number being transferred
Best answer by andewhite
Okay
These timings are regulated by OFCOM, so all the UK mobile operators are supposed to comply.
The fastest way to get help with your PAC is to use the iD Live Chat service.
The iD customer service agents work 9am - 8pm weekdays (and 9am - 6pm weekends).
To speak to an iD agent, type “talk to a person” after getting connected to chat.
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