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This is the most useless phone company I have ever encountered

  • 4 November 2020
  • 1 reply
  • 55 views

OBIWONWD40
Community Member

So I get the Sim Card in the post, but then I tried to transfer my existing number.

So I key in all the details and it won’t accept my existing phone number!

Nobody can help me.  I can’t phone anybody, so I decide to Give up!

I have tried to cancel but I can’t contact anybody and the Web Chat does not work.  I use Web Chat every day so I know it is not me, just another useless system.

So as I can’t do anything else, I am returning the Sim Card and cancelling the Direct Debit.

First time I have received and cancelled a Mobile Contract within day!

Best answer by Will

Hi @OBIWONWD40,

 

We’re sorry you wish to cancel. I can see I provided you a link advising how to do so already, but you’re still requiring assistance, so we’ll drop you a private message now to get the account closed for you.

 

Will

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Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • November 5, 2020

Hi @OBIWONWD40,

 

We’re sorry you wish to cancel. I can see I provided you a link advising how to do so already, but you’re still requiring assistance, so we’ll drop you a private message now to get the account closed for you.

 

Will