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unlimited sim but unable to call 0845 number ?

  • 1 November 2020
  • 3 replies
  • 527 views

I have unlimited sim calls texts and internet but when I have tried to call my breakdown car cover on a 0845 number it will not allow the call days I have used my allowance ???

Best answer by Kevin M

Hi there @Lorena62 

0845 numbers aren’t free to call, they’re premium.

So if you have a Spending Cap on your account set to something like zero (£0) then you’ll be flat out denied the ability to call them to prevent you running up extra charges on your bill.

You’d be best either increasing the spending cap -or- finding a free means to contact the business or service you’re trying to get hold of.

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Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • November 3, 2020

Hi there @Lorena62 

0845 numbers aren’t free to call, they’re premium.

So if you have a Spending Cap on your account set to something like zero (£0) then you’ll be flat out denied the ability to call them to prevent you running up extra charges on your bill.

You’d be best either increasing the spending cap -or- finding a free means to contact the business or service you’re trying to get hold of.


  • Helpful
 Contributor
  • November 3, 2020

Thank you I did not realise 0845 was premium.  


Will
iD Mobile Employee
  • iD Mobile Employee
  • November 4, 2020

No worries @Lorena62 

 

If ever you have any more questions on billing, you’re always welcome to ask.

 

Will