I recently lost my phone which had been on an ID mobile contract for a long time, so I went online and checked if any upgrades were available through them rather than looking for a totally new contract. I found an upgrade to a new handset with zero upfront cost, and only a slight increase in monthly cost, so decided to go for that.
I went through the checkout process, and then was bought to a page where a 1p charge was needing to be made. I input my credit card details, it took me through the bank’s verification page (santander) which verified the payment, but on redirecting to the ID mobile checkout it said that the payment had failed, despite being authorised by the bank. This has happened both through the mobile app on a separate device and through the website.
Is there any fix for this? Or way to avoid a 1p payment on what should be a zero upfront cost upgrade?