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What has gone wrong with my delivery?

  • 3 November 2020
  • 1 reply
  • 101 views

I ordered a new phone from id mobile. It dispatched but it was returned to cosigner, likely because I couldn't be there to show my ID due to the fact it could only be delivered to my university. My track has said 'your parcel is on its way back to carphone warehouse' since the 28th of October, meaning 6 days. When i look at parcel info it tells me my parcel has been been held at DPD Hickley depot since the  29th of October. Im concerned as i am currently paying for a phone i don't have with no idea what is happening with it. 

Best answer by Kevin M

We’re sorry for any confusion or hold up here @matthewjohnbrown165 

So that we can look into this for you we’ve sent you a private message on here now.

Simply click on your profile icon in the top right, then go to your private messages.

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Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • November 3, 2020

We’re sorry for any confusion or hold up here @matthewjohnbrown165 

So that we can look into this for you we’ve sent you a private message on here now.

Simply click on your profile icon in the top right, then go to your private messages.